Ft Program Manager, Risk Management

**_All Manitoba Liquor & Lotteries employees may apply. _**_Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply. _**

**_If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs._**

**Job Purpose**:
The Program Manager, Risk Management is responsible for providing support to the Director, Corporate Risk by leading complex assessments, providing expert advice to senior leadership to assess risk, as well as providing senior level guidance to the Risk Management team. This position leads efforts in enterprise risk management, and insurance claims management at Manitoba Liquor & Lotteries (MBLL).

**Responsibilities**:

- Ensure the organization's risk management policies and strategies are aligned with applicable regulations, international standards (ISO 31000, COSO), and strategic goals of the organization.
- Ensure risks within the company are identified and assessed and business units are utilizing a standardized framework to communicate risk across and through the organization.
- Supports the design, development, and execution of the overall corporate ERMS strategy, framework, master plan and policy, and accountable to support the development and delivery of a comprehensive annual plan.
- Provides proactive and expert strategic-level risk advisory and consultancy services and business acumen around significant transformation and change initiatives as well as ongoing operational activities.
- Develops, fosters, and maintains strong relationships with senior leadership. Generates trust and understanding between stakeholders and Risk Management to position the team as an independent and trusted advisor. Promotes a strong risk culture of integrity, transparency, accountability, collaboration and continuous improvement.
- Provides expert advice to senior leadership across the organization relating to assessing risk, completing independent/objective evaluations of risk processes, and recommending improvements to the associated controls or business proposal considered.
- Develops and implements internal accountability framework and internal tracking systems for key performance indicators at staff and management levels.
- Develop, implement, monitor, and maintain insurance management processes for the identification, assessment, monitoring, and maintenance of insurance coverage requirements appropriate for the organization.
- Manage and/or oversee the management of claim and loss control activities.
- Develop, implement, monitor, and maintain a program and related processes to ensure the proper and efficient handling of incidents/claims through to their resolution.
- Establish and maintain positive working relationships with all internal and external stakeholders.
- Assume the role of the organization’s Insurance Liaison Officer for the dissemination of claims and insurance information with the Province’s Insurance & Risk Management Branch.
- Liaise with external organizations, businesses, legal counsel, third-party claimants, insurance adjusters, insurance brokers, other government departments/agencies, and other liquor and gaming jurisdictions.
- Provide regular reporting of risk management services activities to various committees and levels of management.
- Develop, implement, monitor, maintain, and facilitate risk management training sessions to improve risk management across the organization.
- Champion Corporate Responsibility (CR) by integrating CR practices into products, plans and work practices and by assessing the business and customer risks and opportunities associated with gambling, liquor and cannabis products, as relevant.
- Provide leadership through solid people management practices.
- Recruit, manage, coach and evaluate the performance of employees.
- Ensure that department employees provide excellent customer service.
- Provide training, guidance and direction. Ensure positive morale and motivation of employees. Resolve problems and issues, and provide conflict resolution in a sensitive, confidential and professional manner.
- Ensure all applicable compliance, regulations, policies, procedures and corporate social responsibility are understood, supported and adhered to by all employees.
- Carry out all required duties and responsibilities of a supervisor of workers, as outlined under provincial safety and health legislation.
- Ensure Risk Management Services reporting, including variance reporting and forecasting, is complete and accurate.
- Oversee the development, monitoring and implementation of changes for continuous improvement to the risk management services’ programs, tools, processes, and procedures.
- Oversee the development of performance indicat