Pos Support Analyst

1 week ago


North York, Canada Constellation Software Full time

**POS Support Analyst**

**The Business**:
**Job Summary**:
**Responsibilities**:

- Manage customer relations and POS problem resolution, overseeing all issues and communicating effectively with all parties involved
- Liaise with development staff to diagnose and address issues found during QA and in production
- Provide direct support to clients during and after standard business hours
- Testing and QA of new features

**Requirements**:

- Good analytical and problem-solving skills
- Excellent communication skills both written and verbal
- Provide after hours and weekend support (on a rotation basis)
- Ability to work independently in a fast-paced environment
- Ability to assess impact of support calls to daily/critical operations and prioritize support issues

**Qualifications**
- Qualified applicants should have strong analytical, problem-solving skills and the ability to work independently in a fast-paced environment
- Knowledge of retail/point of sale operations is preferred, but not mandatory
- Knowledge of retail operations and basic accounting principles is preferred, but not mandatory

**Location**:North York office, on-site requirement

**Permanent, Direct Hire Position**

**Salary**: From $55,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- POS: 1 year (required)
- Retail sales: 1 year (required)



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