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Inside Sales Representative

2 weeks ago

Victoria, Canada White Cap Canada Inc. Full time

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

**Copy the links provided below to learn more about White Cap Canada and our available Job Opportunities**
- ** Careers.NCA.ca**

**_ WHAT WE HAVE TO OFFER:_**
- _ 70+ Locations across Canada._
- _ Vast Career Development Opportunities._
- _ Monday to Friday, Day Shifts._
- _ Comprehensive Benefits (Medical, Dental, Vision) starting on your first day._
- _ Paid vacation._
- _ Vast Career Development Opportunities._
- _ And more_

**Your Role**:
In this role, you will be
** r**esponsible for assisting in growing the customer base by selling a variety of products and services to new and existing customers. You will Assist in training new Inside Sales Representatives on product knowledge and system training.

**Major Tasks, Responsibilities and Key Accountabilities**:

- Interacts with both walk-in and telephone customers. Provides sales and quotation support to customers and upsells products and services whenever possible.
- Assists in training new staff on products, computer systems, and working with customers.
- Assists the branch management team with managerial tasks in their absence.
- Performs cash/sales transactions and order entry for customers ensuring attention to detail and accuracy. Performs parts lookup using manufacturer’s software
- Ships and tracks orders. Maintains records of rental inventory, status and ensures billing is completed each month. Assists in physical inventories, and stocks shelves for the showroom.
- Maintains technical knowledge by reviewing technical publications, and attending product knowledge meetings and educational workshops.
- Follows all safety practices as outlined in the health & safety manual.

**Nature and Scope**:

- May modify processes to resolve situations.
- Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. The course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process.
- Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior-level support personnel. Contributes to employee's professional development but does not have hiring/firing authority.

**Work Environment**:

- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
- Typically requires overnight travel less than 5% of the time.

**Education and Experience**:

- Technical certification or an associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility.

**About White Cap Canada Inc.**:
A position at White Cap Canada isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. White Cap operates nearly 400 branches across the U.S. and Canada with approximately 7,000 employees. In Canada, White Cap includes the Brafasco, NCA and Brock White brands. Together serving as a one-stop shop providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, residential and infrastructure end markets. Why White Cap Canada: Comprehensive Benefits Package, Team Environment, RRSP Matching Plan, Internal Learning Centre for Career Development, Competitive Salary, Opportunities for Career Growth, Wellness Program AND Tuition Reimbursement