Technical Support Consultant

2 weeks ago

North York, Canada Reflex Integrated INC Full time

Reflex Integrated Inc. is a leading Canadian based IT service provider. We provide end to end IT solutions to support existing and growing business needs for clients across North America. We are a dynamic and rapidly growing company that is looking for a skilled Technology Support Consultant to join our Support and Engineering Team in our Toronto office. This position will report to the Support Manager.

Roles and Responsibilities
- Troubleshoot systems and network problems, diagnose/resolve/repair hardware and software issues
- Implement, perform and monitor data backup and recovery options
- Assist in special product-related issues as needed
- Accurately and effectively log and maintain incidents in ticketing system
- Provide client support and technical issues resolution onsite/remotely
- Respond to incidents within agreed time limits/service levels targets
- Prioritize and manage multiple open cases (Service Requests, Incidents, Problems) at one time
- Rapidly establish a good working relationship with clients and other resolver teams (including internal and external service providers)
- Test and evaluate new technology
- Available to travel to client sites
- Given the nature of the industry, after hours work will be required from time to time
- Duties, responsibilities and activities may change periodically, or new ones may be assigned according to the company needs.

Qualifications and Experience
- 3+ years IT experience with similar responsibilities
- Fluency in French is an added advantage.
- A university or college degree/diploma in computer networking or IT related field
- Experience with Windows Server, Active Directory, DNS, Hyper-V, ESXi, Office 365 Administration, and SharePoint
- Experience with installation, configuration and troubleshooting of routers, firewalls, network switching equipment, modems and wireless networks
- Experience with Antivirus protection provisioning for multiple devices
- Experience with various backup/restore software
- Strong interpersonal and client service skills
- Ability to work with people (clients and internal staff) in a professional manner
- Ability to support customers in a tactful and effective manner.
- Show understanding and relate to customers.
- Self-motivated mindset to drive results
- Excellent communication skills - both written and verbal
- Open minded, team player, with a willingness to learn and improve
- Role involves carrying equipment (computing, network, other) - must be able to lift up to 50lbs
- Valid driver license is required

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift

COVID-19 considerations:
Due to COVID-19, the role will temporarily be a combination of work from home and work from the office/client sites.

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Technical Support: 3 years (required)

Work Location: Hybrid remote in NORTH YORK, ON

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