Technical Support Consultant

1 week ago

North York, Canada Rogers Communications Full time

This is a **remote** role which means you get to work from home We ask our teams to rally one day a month at a Rogers location for a special culture day.

Location: 855 Yorkmills Road, Toronto.

We support and encourage employees to find long term success and explore opportunities that play to their individual strengths and passions. We value lateral moves as much as vertical promotions - we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to building a rewarding career at Rogers.

Wondering what it takes to join our team? Click here to try our interactive experience. We recommend that you use Chrome, Safari, Firefox or Internet Explorer 11.37 or above. You can also try it on your mobile device

We're hiring part-time Technical Support Consultants to join our GTA frontline teams. We are seeking new talent for a class starting on August 2nd supporting customers with their Ignite products and services.

At Rogers, we provide world-class service by connecting to our customers, analyzing their needs, and offering customized solutions. If you're someone who cares about people, builds rapport easily, and is genuinely invested in helping others, you'd be a great fit for our team

**You are**:
**Empathetic **- You are someone who is able to show understanding and relate to the customer

**Outgoing** - You are someone who is friendly and approachable

**Patient **- You are someone who regardless of situation is able to support the customer in a tactful and effective manner

**Genuine** - You are someone who is authentic in your interaction with customers

**You get to**:

- Connect and build rapport with customers by actively listening and asking the right questions
- Troubleshoot customer connectivity issues
- Promote and recommend the latest products and services to customers
- Make customers lives easier by providing them with value-add services

**You should have**:

- Past experience in a customer service or technical support role, preferably in a call center environment
- A flexible schedule
- An ability to navigate multiple computer systems
- An ability to troubleshoot and resolve customer issues in a timely manner
- Expert communication and listening skills
- Able to travel to our York Mills location once a month

Wondering what it takes to join our team? Click here to see where your career will take you

**As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.**

**Please click **here** to review conditions that may qualify for medical exemption to the COVID-19 vaccine.**

**Schedule**: Part time

**Shift**: Variable

**Length of Contract**: Not Applicable (Regular Position)

**Work Location: Remote**

**Travel Requirements**: None

**Posting Category/Function**:Call Centre Operations & Technical Support

**Requisition ID**: 274367

**Together, we'll make more possible, and these six shared values guide and define our work**:

- Our people are at the heart of our success
- Our customers come first. They inspire everything we do
- We do what’s right, each and every day
- We believe in the power of new ideas
- We work as one team, with one vision
- We give back to our communities and protect our environment

  • Technical Support Consultant

    2 weeks ago

    North York, Canada Reflex Integrated INC Full time

    Reflex Integrated Inc. is a leading Canadian based IT service provider. We provide end to end IT solutions to support existing and growing business needs for clients across North America. We are a dynamic and rapidly growing company that is looking for a skilled Technology Support Consultant to join our Support and Engineering Team in our Toronto office....

  • Technical Support Supervisor

    2 weeks ago

    North York, Canada Apollo Health & Beauty Care Inc. Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize...

  • Technical Support Analyst

    1 week ago

    North York, Canada Waakif Inc. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years - Computer science **Work setting**: - Computer hardware or software retailer/wholesaler **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other...

  • Technical Support Specialist

    6 days ago

    North York, Canada Express Repair Inc Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Consult with clients after sale to provide ongoing support - Train customers' staff in the operation and maintenance of equipment - Resolve product and service related problems - Troubleshoot technical problems related to equipment - Read and...

  • Technology Support Consultant

    2 weeks ago

    North York, Canada Reflex Integrated Full time

    Reflex Integrated Inc. is a leading Canadian based IT service provider. We provide end-to-end IT solutions to support existing and growing business needs for clients across North America. We are a dynamic and rapidly growing company that is looking for a skilled **Technology Support Consultant based in Toronto.** This role will be responsible for the...

  • Technical Support Administrator

    6 days ago

    North York, Canada Apollo Health and Beauty Care Full time

    Apollo Health & Beauty Care (Apollo) is a premium developer of private label and control label health & beauty care products and leverages unique expertise and experience in developing national brand-equivalent products designed to compete equivalently with the most popular national brands. The largest private label and control label personal care...

  • Technical Support Specialist

    2 weeks ago

    North York, Canada WeVend Full time

    **Technical Support Specialist** Job Summary: We are looking for a technical Support specialist to provides assistance with managing and maintaining the organization's computer systems, networks, and user environment. This role involves installing, configuring, and troubleshooting hardware and software, as well as communicating with other departments, 3rd...

  • Technical Support Specialist

    2 weeks ago

    North York, Canada Career Nexus Inc. Full time

    **Job Title**: Level-II Technical Support Specialist **Location**: North York, ON **Job Type**: Full Time, Permanent **Pay Rate**: $50,000 - $60,000 + Benefits **Industry**: Biometric Security Solutions **Job Category**: Technical Support Our company is seeking a Level-II Technical Support Specialist to join our Technical Services team. In this role, you...

  • Technical Support

    2 days ago

    North York, ON MA W, Canada YM Inc Full time $50,000 - $70,000 per year

    YM Inc. was founded on the strength of a single retail store in the heart of downtown Toronto in 1975, under the name Stitches. Today we are one of North America's leading apparel retailers operating over 700 stores across Canada and the United States under the following banners: Stitches, Urban Planet, Urban Behavior, Sirens, Forever 21, Urban Kids, Suzy...

  • Technical Support Specialist

    2 weeks ago

    North York, Canada Employee by Design Full time

    Duties and Responsibilities: - Analyze break/fix issues and work with empathy and sense of urgency to deliver solutions to meet customer/partner needs. - Document all customer interactions and resolutions in the existing case management systems. - Actively contribute to our technical knowledge base, online community, and other technical documentation. -...