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Inside Account Manager

2 weeks ago

Lower Sackville, Canada Staples Full time

**Staples is business to business. You’re what binds us together.**

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

What you’ll be doing:

- Establish strong relationships with high potential customers via phone, video, and/or digital correspondence to drive incremental sales growth and customer retention.
- Execute on short
- and long-term strategic plans to grow sales, margin and membership program sales within an assigned book of business.
- Leverage partnerships with various internal partners to drive growth and ensure customer satisfaction. This includes, but is not limited to, Category Sales Specialists, Sales Operations and Customer Service Teams
- Use Professional Selling Skills (PSS) to identify customer needs and develop a value-added proposition, proposal & pricing.
- Oversee pricing negotiations and influences on the spot pricing decisions in order to cultivate a seamless customer experience.
- Meet activity goals and daily metrics - outbound dials, sell time, and live contacts
- Uncover opportunities and manage sales funnel to close opportunities.
- Responsible for setting your schedule and maintaining calendar of appointments with customers and for participating in all company objectives and team activities.

**What you bring to the table**:

- Ability to build and maintain relationships with key buying influences.
- Ability to drive sales and margin growth through both inbound and outbound sales activities.
- Ability to drive customer retention through both proactive and reactive customer engagements.
- Ability to identify and win opportunities through funnel process leading to quota attainment.
- Ability to maintain sales and margin goals as set within assigned business.
- Strong problem solving for customer complaints (billing Issues, delivery issues, cancelled orders).

**Qualifications**:
What’s needed
- Basic Qualifications
- 2+ years business to business selling experience
- 1+ year experience with MS Word, Outlook, Excel and PowerPoint
- 1+ year experience with virtual selling or relevant career experience or education background

What’s needed
- Preferred Qualifications
- Bachelor's degree
- Account management experience
- Prior management and prospecting experience
- Industry knowledge a plus
- Experience building customer relationships

We Offer:

- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO and Holiday Schedule
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more
- Interested in joining the team? Check out our_ _perks and benefits_ _- Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._