Analyst, Recreation Business Systems

Job Description:
**JOB TITLE**:Analyst, Recreation Business Systems

**DEPARTMENT**:Community Services

**POSTING NUMBER**:106494

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Temporary 12 months

**HOURS OF WORK**:35 hour workweek

**LOCATION**:Hybrid Model*- when working onsite, you will report to the location of 8 Nelson St. W.

**SALARY GRADE**:9

**SALARY RANGE: 1**ST** STEP**:$77,095.20 per annum

**2**ND** STEP**:$81,172.00 per annum

**JOB RATE**:$85,412.60 per annum

**JOB TYPE**:Union

**POSTING DATE**:December 23, 2024

**CLOSING DATE**:January 8, 2025

**AREA OF RESPONSIBILITY**:
Reporting to the Coord, Rec Business Systems, this position is responsible for providing analysis, recommendations and support for Recreation systems, in order to ensure optimum functionality and configuration that supports user requirements. This role provides excellent customer service while protecting the integrity of Recreation systems.

**Business Analysis**:

- Determines operational objectives studying business functions, gathering information and user requirements, identifying problems, evaluating options and recommending solutions
- Consults with functional and management staff to identify, define and document procedures and problems, and identify issues with system functionality
- Collates, analyses and interprets data pertaining to complex problems and/or unexpected situations
- Implements approved process improvements, using project management methodology to document processes, functionality, timelines and expected results
- Provides analytical advice and assimilates data for statistical overviews; troubleshoots emerging issues to ensure prompt resolution within the confines of system accountability

**Day-to-Day Operational Support & System Management**:

- Conducts regular reporting and system audits to maintain system integrity and identifies deviations for appropriate review or disciplinary measures
- Ensures required functionality and reporting capability meet the needs of the Corporation and end users
- Ensures system and user compliance with policies, procedures and methodologies, by providing ongoing analysis, system maintenance and functional support
- Assists with system upgrades, including testing and communication of continuous improvements of the software system
- Configures changes such as but not limited to fees, memberships, programs, Point of Sale, equipment, GL accounts, accounting settings, subsidy, user interface and reporting requirements within the system parameters
- Makes recommendations relating to software development changes to ensure seamless system operation

**Best Practices**:

- Keeps abreast of emerging software development and upgrades, and makes applicable recommendations
- Continuously reviews industry best practices to identify improvements in alignment with the strategic direction of Recreation Division
- Maintains current documentation of all system procedures and functions within Recreation, including testing procedures for new features

**User Support**:

- Provides user support and troubleshoots functionality issues; advises on problems pertaining to system usage
- Provides reference guides in various media forms (i.e. written, video, etc.) for users and provides training as required; provides help desk support pertaining to relevant system requests

**Project team member**:

- Participates on project teams and focus groups for system improvement and upgrades
- Works with team members to identify opportunities and risks to current and forecasted projects
- Communicates business objectives and articulates end user needs to committees, ensuring the system is not compromised with improper usage
- Co-leads monthly meetings in collaboration with IT Division
- Liaises with third party vendors on issues of system capability requests and development and identification of solutions

**SELECTION CRITERIA**:

- High school (Grade 12) graduation plus an additional program of three to four years in Computer Science, Business Management, Information Technology, Bachelor of Commerce or Bachelor of Technology or equivalent
- Non-probationary valid Ontario Class G driver’s licence
- Over two (2) years up to and including four (4) years in systems analysis and business support
- Advanced knowledge of Microsoft Office Suite, SharePoint & Office 365
- Xplor Recreation (formally PerfectMind) software experience considered an asset
- Experience with Project Management and/or coordinating the work of others considered an asset
- Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service
- Well-developed organizational and time management skills with a keen attention to detail
- Demonstrated sound decision making abilities and problem solving skills; self-motivated with an ambition to achieve goals and milestones
- Ability to work independently, as part of a project team, with end users and/or vendors.
- **_Various tests and/or exams m