Account Management Representative

2 days ago

Lachine, Canada SCC UPS SCS, Inc. Full time

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

The Account Management Representative is responsible for retaining and growing UPS Capital's customer business. He/She uses available resources to learn customers’ businesses, identify business needs, and proactively contact customers to review UPS Capital’s products and services and meet their needs. This position is responsible for prioritizing customer opportunities, focusing attention on accounts with the greatest opportunity and likelihood of success, creating contacts, answering customer questions. The Account Management Representative works with account managers, Business Development Officers and sales support representatives to coordinate account strategies and contract agreements, as well as provide appropriate account alignment.

Job duties include, but are not limited to, on-boarding/implementing new customers, educating new customers on our products and services, managing customer accounts and resolving problems as they arise, monitoring customer activity to ensure positive trending and profitability, scheduling and conducting regular account management calls with customers to ensure that our agreement continue to meet our customers’ needs, identifying penetration opportunities, and executing sales support and administration whenever necessary.

**Bachelor Degree - Required**

**Professional Fluency in English (written and spoken) - Required**

**Professional Fluency in French (written and spoken) - Required**

**Day Shift Schedule Monday to Friday : 8AM to 5PM**

**Hybrid working model; work from home some days of the week, presence required in the office at 1221, 32nd avenue, Lachine some days of the week.**

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.

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