Program Manager, School Based Services

**About Kindred**:
At Kindred, we’re convinced the key to living well is healthy relationships with self, family, and others. But relationships are complicated and sometimes we find ourselves in vulnerable places, disconnected from those who matter most.

Kindred’s purpose is to realize the power of human connection, and it shapes everything we do. Whether biological or chosen, family is the most important relationship in a person’s life. So, we invest in the special bond between children and those that care for them. We provide road maps toward healing when essential relationships are ruptured. And we understand that accessing timely mental health support can inspire confidence with self and others. Healthy human connection is possible, and together we can realize it.

**The Position**:
**Job Title: Program Manager, School-Based Services**

**Job Type: Permanent, Full-time**

**Work Arrangement: Office Based**

**Reports to: Chief Program Officer**

**Position Overview**:
The School-Based Services program manager provides strong leadership to the division and cultivates a culture of excellence, respect, accountability, innovation and collaboration. Imperative to the Program Manager position is the ability to develop and monitor systems, processes and protocols that support best practice, quality assurance, outcome measurement and program evaluation. The program manager is responsible for overseeing school-based support for the division, including team leadership, partnerships and partnership management, quality assurance, funding reporting, proposals, expansion and scalability, promotions, and evaluation. The Program Manager also provides agency-wide leadership and supports agency initiatives where appropriate.

**Key Accountabilities**:
Administration and Project Leadership (50%)
- Participate in developing and implementing the strategic direction of Kindred, the Community Programs division, the Parent Child Learning Centre and the School Based support at Louise Dean Centre
- Assist the Chief Program Officer to lead change to continue to push the boundaries of project evolution to meet the purpose and ambitions of the programs and the division
- Lead and motivate the school-based teams to achieve outcomes
- Oversee quality assurance processes and accountabilities for school-based services including data management across all partners, survey administration, partner engagement, promotions, evaluation and continuous improvement planning
- Create and communicate desired outcomes and project targets
- Participate and oversee the development, measurement and collection of program and funder outcomes
- Monitor outcome and output data and utilize it to inform project development in collaboration with the Chief Program Officer
- Oversee recruitment, hiring, onboarding, and evaluation for school-based service Kindred employees
- Lead funding reporting for the team and lead or support all proposals related to the divisions school-based services
- Assist Chief Program Officer in preparing budgets

Partnership Engagement and Promotions (30%)
- Foster strong working relationships with each service partner, external referral partner, and prospective partners
- Engage with partners responsively and maintain and build buy-in related to the initiative
- Utilize administrative support to attend to partner needs
- Understand technology platform powering the project working with the technology partner to maximize its use at Kindred and on behalf of partners
- Lead the community of practice opportunities with operational partners
- Promote school-based services in the community to engage stakeholders, prospective partners, and funders to support continued growth
- Deliver community presentations, coordinate social media efforts, coordinate marketing materials, and partner engagement with all of the above

Organizational Leadership: (20%)
- Participate in agency leadership meetings and other agency initiatives which may include participation or leadership functions
- Promote effective working relationship with all Kindred partners
- Work collaboratively with other programming portfolios as well strategic business partners
- Provide coverage as required to other leadership positions
- Other duties may be assigned as required

**Qualifications**:
Education and Experience
- Degree in Human Services, Social Work, other related field, or related experience. Graduate degree is considered an asset.
- Experience in leading teams and collaboration
- Ability to think operationally and strategically
- Experience in funding reporting and proposals
- Experience in providing school-based services and/or learning centres is preferred
- Experience utilizing client information systems, and data collection
- Advanced skills in Microsoft Applications (Outlook, Word, Excel, Teams)

Knowledge, Skills and Abilities
- Ability to think, plan, and execute operationally
- Excellent communication skills including written, public speaking, and group faci