Driver/dispatcher
2 weeks ago
Two Small Men with Big Hearts is looking for a Driver/Dispatcher that will be immersed in the operational activities of our Victoria location. This role will be required to assist with dispatching as well as Drive/Move when required.
**Responsibilities**
- Front line interfacing with customers
- Manage service coordination and crew
- Troubleshoot, when needed, when variations occur during the delivery/pick up plan
- Comply with the company’s maintenance policies, procedures and training
- Manage the hiring and retention of staff members; conduct in person interviews and ensure employees get onboarded
- Comply with Safety Management System (SMS) procedures
- Provide visible and felt health & safety
- Assist with operational administration duties
- Drive the truck and assist with moving activities (loading, unloading, packing, etc)
**Qualifications & Skills**
- Previous dispatch experience is preferred
- Minimum 1 year of entry level management experience is required (managing people, schedules, hours, etc.)
- A strong understanding of transportation regulations and standards, or willingness to learn
- Previous experience with safety compliance and standards would be an asset
- The ability to prioritize tasks and make decisions within guidelines to meet deadlines and maximize budget and customer satisfaction
- Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups
- Customer service skills necessary to effectively and professionally respond to requests and issues verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practice
- Ability to lift upwards of 70 lbs
- Ability to stand for extended periods
**This role requires a flexible schedule to work on weekends and evenings.**
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Victoria, BC: reliably commute or plan to relocate before starting work (required)
**Experience**:
- dispatching: 1 year (preferred)
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