Dispatcher

2 weeks ago

Victoria, Canada Bumper to Bumper Full time

At Bumper to Bumper**, **we offer challenging and rewarding career opportunities and are proud to be Canada’s leader in the distribution of automotive parts, tools and equipment to the automotive aftermarket. Our culture is built on professional excellence, collaboration, innovation and entrepreneurialism. We provide the tools and opportunities to help our people develop to their full potential.

**Your role is important**:
You will coordinate all customer product deliveries by organizing drivers and company vehicles to deliver products to our customers within the established time frames while providing exceptional customer service.

**Your responsabilities**:

- Coordinates and follows up on activities relative to customer deliveries and supplier pick-ups, according to schedules, customer service promises, needs of inside and outside sales employees. Maintain constant communication with drivers in transit, or with customers about the status of orders
- Ensure efficient driving routes and assign deliveries to drivers based on location and priority
- Schedule workforce in collaboration with Store Manager and coordinate the work of the drivers to reduce delay and meet time expectations
- Distribute fleet vehicles, keys, company fuel cards, phones, record keeping forms and parts deliveries to drivers
- Ensure drivers enter delivery times into delivery tracking system, if available, or onto manual sheets
- Verify returns of customers' goods before credits are completed by the sales team, if applicable
- Pick and pack orders and ensure orders are accurate and ready for delivery
- Conduct/support daily, weekly, monthly inspections of trucks and scheduled maintenance in conjunction with Store Manager and ensures reporting of any accidents as required
- Schedule vehicle repairs with local repair facilities and communicate vehicle issues to management
- Play an active role in the store’s cleanliness, organization and maintenance
- Make deliveries as required
- Dispatcher in certain locations may also be responsible for the opening and closing of the facility, providing customer service and administration duties

**Important for you to know**:

- Workplace location: 2017 Government St, Victoria, BC V8T 1G8
- Work hours: 8:00 AM to 4:30 PM
- Weekly basis: 40 hours per weeky

**Requirements**:

- Minimum 1 year of experience in related position
- Valid driver’s license and good driving record
- Excellent customer service skills
- Being able to lift heavy equipment of up to 50 pounds

**About Bumper to Bumper**:

- Bumper to Bumper fosters and welcomes diverse teams and ideas: ideas that are new, different, and game-changing. We aim to build a culture where difference is valued, every team member has a seat at the table, and all voices are heard. It is thus our mission to attract and cultivate diverse perspectives by empowering our people to bring their authentic selves to work every day._

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**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- dispatching or automotive aftermarket: 1 year (required)

Work Location: In person

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