Technical Support Representative

**As a Gatestone Team Member, You'll Enjoy**
- Performance-based bonus opportunities
- Supportive leadership and coaches
- Ongoing training to be the best that you can be in your job
- Leadership development programs to prep you for career growth opportunities (Gatestone loves to promote from within)
- Employee discounts to local stores and services
- Extra bonus opportunities through our Employee Referral Program

**What's In It For You**

At Gatestone, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.
- Work from home (We will provide the necessary equipment)
- Growth opportunities within the company and monthly performance incentives are offered
- Employee Engagement Initiatives
- Earn monthly bonuses with our employee referral program.

Our company is currently experiencing strong growth and we are recruiting dedicated individuals for full-time, permanent positions. Our employees are motivated and encouraged to perform to the best of our collection team. In addition, a job at Gatestone is a career that opens many doors for you to grow within the company.

If you are experienced in technical support or love technology then Gatestone & Co has a great opportunity for you

**Accountabilities**
- Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and computer issues
- Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced
- Diagnose and resolve technical problems encountered by customers
- Consult internal software, tools and guides, to research customer issues and implement solutions
- Document customer records with log of problems and solutions for use by other Technical Support Representatives.
- Deliver exceptional customer experience while staying within our support scope guidelines
- Educate customers in realizing the full benefit of the clients products and services and look for opportunities to improve our business and elevate customer experiences
- Promote and sell the features, advantages, and benefits of client products and services to our customers
- Employ time management and multi-tasking skills to maintain high service levels
- Thoroughly document customer interactions and escalate potential service issues
- Identify opportunities to improve customer service levels
- Provide feedback to leadership teams to improve environment
- Various other duties as needed

**Required Skills, Experience & Qualifications**
- Demonstrated customer service experience within retail, sales, or call center environments
- Exceptional customer service and communication skills
- Professional business manner
- Ability to work independently and the desire to go above and beyond while contributing to a team’s overall success
- Excellent organizational and multi-tasking skills and adaptable to changing priorities and challenging situations
- A positive “can do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity
- Must be eligible to work in Canada

**Who We Are**

Have a look at some of our corporate YouTube content, and please keep in mind that these videos were captured prior to COVID-19.

We are an accessible workplace.
- Individual accommodation shall be provided for applicants with disabilities who meet the required qualifications. Please advise us at any time during the recruitment process_

**Job Type**: Permanent

Job Reference: #HP

Work remotely
- Yes

**Job Types**: Full-time, Permanent

**Salary**: $16.00-$18.00 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift

Work Location: One location