Bilingual Asset Performance Representative

2 weeks ago

North York, Canada Yamaha Motor Full time

Yamaha Motor Corporation (“YMC”) is a publicly listed Japanese Corporation in the business of manufacturing and distributing recreational product to dealers and customers around the world. YMC is a Kando creating company; “offering more excitement and a more fulfilling life for people”.

Yamaha Motor Canada Ltd (“YMCA”) is a subsidiary of YMC, responsible for distributing Yamaha Motor product to Canadian dealers and consumers. YMCA’s Vision is to “Create Lifelong Memories by “Connecting People through Unique Canadian Outdoor Experiences”. YMCA executes its day-to-day activities in reference to its defined values, “Be Inclusive”, “Think Customer”, “Own it”, “Innovate Now”, “Trust & Integrity”, “Be Agile”, and “Drive results”.

**Position Information**
- **Department**:YMFCA
- **Location**:480 Gordon Baker Road
- Hybrid
- **Status**:1 Year Contract
- **Reports to**:Manager, Asset Performance

**Summary of Responsibilities**

Mitigate retail credit losses by minimizing consumer loan portfolio delinquency while being an advocate of the customer.

**Key Duties & Responsibilities**
- Complete collection calls in a dialer environment to meet and exceed predefined targets aimed at reducing delinquency and avoiding losses.
- Complete skip tracing to locate customers who are avoiding contact.
- Identify and escalate potential loss scenarios at an early stage to mitigate loss exposureCollaborate with team members to optimize department efficiency and the customer experience.**Experience Requirements**
- **Degree/Diploma**:Minimum - 3 Year Diploma
- **Program of Study**:General
- **Years of Experience**:3 to 5 years
- **Type of Experience**:Collection role for asset-backed loans

**Skills and Abilities**
- Bilingual (English and French)
- Superior organizational skills
- Strong negotiation skills
- High emotional IQ
- Team player
- Effective written and verbal communication skillsStrong analytical skills

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