Veterinary Assistant

**Veterinary Assistant - Emergency (Overnight)**

Department: Emergency and Critical Care

Reports to: Patient Care Assistant Supervisor

**Canada West Veterinary Specialists** is an exciting multi-disciplinary specialty referral practice with a dedicated 24-hour ERCC service. We are a certified Level II Veterinary Trauma center as designated per the Veterinary Committee on Trauma (VetCOT). We have 6 specialty departments, including Oncology, Neurology, Diagnostic imaging, Surgery and, Internal Medicine with added services of Rehabilitation therapy and an in-house lab.

With a team of just over 170 staff members we are a group of dedicated and diverse individuals passionate about working together to provide the best patient care and client satisfaction.

**JOIN US?** Although a busy hospital we take pride in our staff and focus on providing a safe and fun place to build a career.

**BENEFITS**:

- We grow together with our monthly in-house Continuing Education presentations
- Subsidized extended health benefits
- 5 paid sick days per year
- Uniform allowance
- Wellness Spending account
- We believe in your well-being and provide a company sponsored Employee Assistance Program (EAP) enabling access to caring professionals that can help access support related to fitness, physical health and mental well-being programs.
- We provide employer paid Pet insurance to our employees.
- We believe in recognizing our staff with an anniversary recognition program.
- We have a profit-sharing program to recognize our staff’s contributions for our success.
- We have fun together with our hospital sponsored social events like; having Food Trucks visit us onsite, Halloween pumpkin carving contests, Annual Christmas Party, Pub Nights, etc.

**DUTIES AND RESPONSIBILITIES**
- Assists with the admission and discharge of patients, creating consent forms and estimates, taking deposits/final payments
- Documents and maintains proper medical record keeping
- Triage Emergency Line phone calls and answer telephone inquiries
- Assists doctors and technicians with patient triage on presentation, examinations, diagnostics, treatments, and procedures
- Ensures all client documentation is complete and updated (Forms and Logs)
- Updates and tracks submitted lab samples and advises the doctor when results are received
- Keeps emergency area clean, stocked and prepared for emergencies (following shift checklist)
- Ensures all equipment in the Emergency area is properly maintained
- Handling euthanasia related tasks (consent, billing, aftercare, post-euthanasia paperwork)
- Greet and offer assistance to clients
- Communicates with clients as directed by the ERCC Doctor or Technician and documents all communication in patient files
- Willing to go above and beyond to exceed clients’ expectations
- Assisting in the ICU with patient care and animal husbandry
- Other duties as assigned

**KNOWLEDGE, SKILLS AND ABILITIES**
- Veterinary Office Assistant Certification preferred, or equivalent animal emergency experience
- Ability to recognize and establish priorities and to respond efficiently and effectively under stress
- Customer service experience an asset
- Excellent communication skills, computer and phone skills
- High level of professionalism
- Strong attention to detail
- Ability to lift up to 25 pounds

**HOURS OF WORK**
- Wednesday-Saturday rotation
- 21:30 - 08:00
- One bi-weekly shift in ICU
- As a member of the overall CWVS team, you may be required to assist in other areas of the hospital if your service is not in need of you or if the Service Doctor is away. This could involve working any shift within the twenty-four hour operating day of the hospital, including weekends and holidays.

**Job Types**: Full-time, Permanent

Pay: $21.00-$26.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
- Vision care
- Wellness program

Schedule:

- 10 hour shift
- Night shift

**Experience**:

- animal emergency: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person