Deli Manager

**About Us**:
Summerhill Market is a boutique grocery store chain in Toronto that specializes in scratch-made prepared foods and on-trend ingredients. Our stores go above and beyond a typical grocery store by offering an extensive rotating selection of ready to eat gourmet meals, freshly baked goodies, and curated hard to find groceries.

We are looking for talented individuals to join our growing team and help elevate our brand to the next level. Summerhill Market is an industry trend setter, and we are looking for individuals who are passionate about food and customer service.

Summerhill Market is looking for a **Assistant Deli Department Manager** to join the Deli team at our **Rosedale** location.

**Duties & Responsibilities**:

- Oversee day to day deli department operations including: stocking shelves, placing orders with vendors, reviewing invoices, managing deli associates, supporting the department manager and providing mentoring
- Preparing, slicing, wrapping, weighing, and pricing deli products, to customer specifications (including: deli meats, cheeses, salads, sandwiches, dips, gourmet, party trays and hot case items)
- Responsible for ordering, inventory and waste monitoring
- Merchandising product displays
- Optimizing sales and service through direct customer interaction as well as providing coaching and management of their team’s sales and service tasks
- Handle product damages and credits according to company policy
- Meet with upper management on a regular basis and provide information and advise on any department issues including staffing issues, customer issues, merchandising opportunities and forecasting
- Human resource management, including: hiring, training and the handling of any disciplinary issues that may arise
- The ability to negotiate with suppliers with regard to new product implementation, samplings, establishing deals and receiving the best possible prices and rebates
- Must be able to work any and all shifts, working a varied schedule in order to have the best overview of department operations. This means the ability to work weekends & holidays, openings & closings as necessary
- Maintaining an awareness of all product knowledge information, product promotions, test products and advertisements

**Skillset Requirements**:

- Passion for food - you are a true foodie at heart
- Dedication to delivering an exceptional Customer experience - you love our customers as much as we do
- 5 years+ experience of grocery/deli industry experience; 2 years+ managing a team
- Being an effective and positive communicator - having great listening skills patience and knowing how to de-escalate challenging situations
- Previous grocery or food industry experience along with a Food Safety Handlers Certification is an asset
- Proficient in MS Office with the ability to learn new systems (ERP, CRM, ordering tools, etc.)
- Ability to use scales to weigh foods and proper operation of deli equipment, including slicers and ovens
- Excellent communication skills (verbally and written) with a customer focused mindset and the ability to receive direction well
- Collaborative with the ability to work in a dynamic team to create solutions in support of store operations
- Able to stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 50 pounds or less
- Flexible availability to work morning, evening, and weekend shifts with the ability to accommodate various shift coverage on short notice
- Maintaining Health and Safety Standards as defined under the Health and Safety Act
- Comfortable working in a cooler environment, entering coolers/freezers as needed
- Tech savvy with the ability to learn our ERP, inventory ordering system
- High school diploma or equivalent preferred

**Perks**:
If this sounds like the role for you, we offer some pretty cool perks
- Weekly pay
- Awesome employee discount
- Flexible schedule
- Employer paid benefits for all full-time employees
- Dynamic workplace culture that promotes collaboration, internal training/development, diversity & inclusion and recognizing, rewards & celebrates employees
- Easily accessible locations
- Complimentary work swag (your Summerhill Market work shirts are provided)

**Equity Statement**:

- At Summerhill Market, we are an equal opportunity employer that values and encourages diversity in the workplace. We provide equal employment opportunity for all applicants and employees. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability or any other characteristic protected by local law. Should you require an accommodation at any point during the recruitment process, please let us know and we will be happy to accommodate._
- The purpose of this document is to provide a general summary of essential responsibilities for this position and is not a