Field Service Technician

1 week ago

Edmonton, Canada DXP I NatPro Full time

The **Field Service Technician** responsibilities will include day-to-day functions related to Shop Inspection and Repair, Field Service and Repair, Start-ups and Site Commissioning, chargeable shop and field service, and Warranty resolution/ administration (risk management) for the western provinces leading towards assuring Customer satisfaction, and the required profitability.

**CORE AREA OF RESPONSIBILITIES**:
Be responsible for day-to-day functions related to Field Service Inspection and Repair, Start-ups and Site Commissioning, chargeable shop and field service, and Warranty resolution/ administration (risk management) for the Provinces of Alberta and Saskatchewan towards assuring Customer satisfaction, and the required profitability.

Be a key point of contact for Customers, DXP/Natpro internal organization, Represented Manufacturers, and Sub suppliers as they relate to After Market Service and Warranty matters that you are assigned.

Follow company policies and developing long-range goals and objectives to ensure continuous growth and improvement.

**Primary Duties and Responsibilities**:
In this role, you will,
- Be a point of contact for the Customer on service and warranty related matters assigned to you.
- Be responsible for inspection of pump and / or compressor equipment.
- Field Service Inspection and Repair as assigned
- Prepare comprehensive field service reports for submission to end users, DXP/Natpro Represented Manufacturer?s and internal departments.
- Prepare all the required system documents towards ensuring effective and efficient quotation and order processing.
- Be responsible for providing superior product support (including warranty), to DXP/Natpro Represented Manufacturer?s installed population of pumps and compressors.
- Work directly with represented manufacturers to obtain technical information, costing, special requirements, and warranty support for orders assigned to you.
- Maintain Service vehicles, Service tools and supplies assigned to you.
- Work closely with Technical Services to provide input and support related to customer process and issues.

**Required Experience and Education Needed**:

- Five years experience working at a senior level within an After Market Service Department in the pump and/or compressor industry.
- Technical education and background, (Journeyman ticket or equivalent rotating equipment experience is an asset)
- The ability to understand, implement and practice the principals of root causes failure analysis.
- The ability to work on multiple projects, and prioritize while meeting deadlines.
- Strong verbal, written, and analytical skills. (with a focus on technical) and ability to read and comprehend relatively complex technical documents translating factual information into clear and comprehensive recommendations, and proposed solutions.
- Superior organizational skills, a self-starter who can work independently and as part of a busy team.
- The ability to facilitate solutions between customers and represented manufactures.
- Better than average computer skills, specifically Excel, Word and Outlook.

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