Customer Service Clerk

**Overview**
At Repin, we offer full-service property management and real estate solutions designed to make property ownership stress-free and profitable. Whether you’re a landlord seeking reliable tenant placement, a homeowner looking to sell, or an investor searching for high-performing rental properties, our expert team ensures smooth operations, transparent communication, and seamless transactions. We provide 24/7 maintenance support, efficient rent collection, and real-time access to financial reports through our online portal. With a commitment to maximizing property value and tenant satisfaction, Repin is your trusted partner in real estate and property management.

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be crucial in ensuring customer satisfaction and loyalty. If you are passionate about helping others and possess strong communication skills, we want to hear from you

**Responsibilities**
- Provide accurate information about products and services while addressing customer concerns.
- Utilize data entry skills to maintain and update customer records efficiently.
- Analyze customer feedback and provide insights to improve service delivery.
- Answering customer questions and resolving their concerns in a timely manner. (First Contact Resolution)
- Adhering to Service Level Agreements (SLAs)
- Contribute to being on call and on the emergency line (evenings and weekends)
- Open service requests for specific situations on behalf the Tenant or Owners, ensuring accurate order entry.
- Updating records and maintaining accurate customer information.
- Coordinate all move-ins, move-outs, processes:

- Send Notices to end tenancies.
- Enter move outs and break leases information into the system and worksheets to begin the sales process.
- Send welcome letters and prepare the welcome kit for new tenants.
- Coordinate all activities to have parking maps, lockboxes inventory and keys available for move ins.
- Provide timely, efficient, and professional administrative support to all the Company Staff Members.
- Maintaining records and files.
- Send announcement to tenants: Pest Control, service entrance, fire checks reviews, among others.
- Collaborate with team members to resolve complex issues and improve overall service quality.
- Maintain a thorough understanding of company policies, procedures, and product offerings.
- Assist the Leasing Agent to schedule showings, manage calendars, confirm showings.
- Manage social media accounts and respond to prospective buyers, sellers, landlords and/or tenants

**Requirements**:

- Proven experience in a customer service role with strong communication skills in English and French are highly desirable.
- Proficient in data entry with attention to detail for accurate record keeping.
- Ability to analyze situations quickly and effectively to provide solutions.
- Experience in sales or upselling techniques is a plus.
- Strong interpersonal skills with the ability to build rapport with customers.
- A positive attitude, patience, and empathy towards customers’ needs.
- Flexibility to work various shifts as required by the business.
- Strong problem-solving and analytical skills.
- Ability to handle multiple tasks and prioritize effectively.
- Attention to detail and accuracy.
- Ability to work under pressure and meet deadlines..

Join our team as a Customer Service Representative where your contributions will make a significant impact on our customers' experiences

Pay: $18.00-$19.00 per hour

Expected hours: 35 per week

**Benefits**:

- Extended health care
- Paid time off

Schedule:

- Monday to Friday
- On call

Work Location: In person

Expected start date: 2025-05-28