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Talent Pool

2 weeks ago

Greater Sudbury, Canada Ministry of Energy and Mines Full time

**Back to search results**- **Talent Pool - Customer Service Clerk - Unilingual and Bilingual (English/French)**:

- **Job ID**:

- 236699
- **Posting status**:

- Open
- **Organization**:

- Ministry of Energy and Mines
- **Division**:

- Mines and Minerals Division - Information & Lands Branch (ILB)
- **City**:

- Sudbury
- **Position(s) language**:

- Both English and bilingual
- **Job term**:

- Permanent, Temporary
- **Job code**:

- 08OAD - Office Administration 08
- **Salary**:

- $26.92 - $31.31 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
- **Build Your Career in Ontario's Mining Sector**- **About the job**: As a Customer Service Clerk, you'll play a key role in supporting Ontario's mining sector by providing excellent service and ensuring smooth processes under the Mining Act. Your responsibilities include:

- Assisting clients and professionals with technical support in the MLAS and explaining access requirements.
- Processing transactions and payments, ensuring accuracy and compliance with ministry policies.
- Maintaining records and databases, performing data entry from time-sensitive documents, and verifying information for licenses and certificates.
- Managing reception and mail services, handling incoming correspondence, and directing inquiries appropriately.
- Providing administrative support, including preparing correspondence, filing documents, and assisting with month-end reconciliations.
- Collaborating with team members to ensure quality control for documents filed under the Mining Act and supporting office operations.This foundational role offers hands-on experience, upward mobility, and the chance to build a rewarding career in a dynamic industry.

**What you bring to the team**:

- **
Mandatory Requirement (For the Bilingual Positions)**:

- You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.

** Customer Service and Interpersonal Skills**:

- You have good customer service skills to provide courteous and friendly service to internal staff and external clients.
- You have demonstrated communication and interpersonal skills to interact tactfully and diplomatically with staff and client in sometimes contentious situations.

** Analytical and Problem-Solving Skills**:

- You have analytical and problem-solving skills to retrieve information, identify and resolve issues and discrepancies.
- You have the ability to determine the nature of client requests/inquiries over the counter, mail or telephone and refer clients to the appropriate staff member.

** Office Administration Skills**:

- You can operate office equipment (e.g. fax machines, photocopiers, microfiche, etc.) to copy materials and transmit correspondence.
- Familiar with equipment for taking payment in cash, debit or credit.

** Organizational and Time-Management Skills**:

- You have solid organizational and time management skills to follow up on incomplete time-sensitive documents.
- You have the demonstrated ability to work independently and in a team environment.

**What we offer**: The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:

- a career that can grow across ministries and job functions
- flexible learning and developmental opportunities, including education and mentorship programs
- many employee networks offering support for and education about underrepresented groups
- tailored work arrangements, including opportunities like flex hours, self-funded leave and moreOur comprehensive compensation and benefits package includes:

- a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
- group health, dental, life and disability benefits
- a range of vacation and leave options
- an Employee and Family Assistance Program, which provides confidential counseling services- **Additional information**:

- Friday, December 12, 2025 11:59 pm EST
- **Position details**:

- Bilingual English/French Permanent, 933 Ramsey Lake Rd, Sudbury, North Region
- English Permanent, 933 Ramsey Lake Rd, Sudbury, North Region
- Bilingual English/French Temporary, 933 Ramsey Lake Rd, Sudbury, North Region
- English Temporary, duration up to 12 months, 933 Ramsey Lake Rd, Sudbury, North Region- **Compensation group**:

- Ontario Public Service Employees Union
- **Work hours**:

- Schedule 3.7
- **Category**:

- Administrative and Support Services
- **Posted on**:

- Friday, November 21, 2025
- **Note**:

- This ad is also available in French.
- N-MN-203690/23(2)- **How to apply**:

- Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.-
- Customize your cover letter and resume to the qualifications listed