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Account Manager I Scfs

2 weeks ago

Canada NSF International Full time

Account Manager I SCFS

At NSF International, our mission is to protect and improve human health. We’re a global leader in standards development, testing, auditing, certification and training. We provide these services for a diverse set of industries including food, water, health sciences, sustainability and management systems. We’re passionate about the work we do, because together, we have a broad impact on our world.

Our nearly 3,000 employees provide services in over 170 countries through our many global offices, at our client sites, from home offices and in state-of-the-art laboratories. We’re growing fast, and that’s where you come in. Come join our team.

NSF requires all employees to be fully vaccinated against COVID-19 as a condition of employment, with exceptions only as required by law. Fully vaccinated means at least two weeks after the final shot in the required timing and dosage of the applicable vaccine.

More information about NSF International can be found at nsf.org.

Description

NSF is seeking to add a dynamic **Account Manager I SCFS** to our growing team. This role will be both directly client facing, and a key support role to various internal team members. As the Account Manager I, you will manage smaller accounts and support team members with larger more complex accounts. As an Account Manager I, you will report to the Manager Supply Chain Food Safety, Supplier Assurance (who is based in Canada).

**Principle Accountabilities **include, but are not limited to:

- Manages customer account scope, audits, deliverables, timelines, service levels, and is a primary contact for the customer account with daily customer interaction. You are the client’s “go-to” for all their needs.
- Collaborates with various internal partners to deliver services to clients, including food safety technical managers, audit delivery leads, scheduling and NSF regional offices
- Assists Key Account Managers and leaders with larger accounts including audit set up, projects, client reporting and supporting additional operational processes. You are the “go-to” for a variety of tasks to support our largest clients.
- Responds to routine customer questions regarding their food safety audit and business with NSF in a timely manner or with proper urgency
- Inputs data into NSF audit management software or client audit management software that may include customer info, customer job, work orders, audit reports, and other client related information.

Qualifications
- College or university degree
- 1 year minimum Customer interaction or account management experience
- Experience Building Strategic Working Relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals with both client and internal partners.
- Proven Decision Making Skills (includes Problem Solving) - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
- Innovative - Ability to generate innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities.
- Technical/Professional Knowledge and Skills - Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
- Must be located in US or Canada

LI-DNI

Work Classification: Cloud

Job: Account Management

Primary Location: Canada

Other Locations: United States

Schedule: Full-time

Requisition Title:Account Manager I SCFS

Job Number:FDS2372

NSF Canada and NSF International Strategic Registrations (ISR) Canada Company values diversity in our workplace. We are therefore happy to accommodate any individual needs in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, and we will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources in advance of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.