Spanish Bilingual Inbound Customer Service Representative

2 days ago

Toronto, Canada SinglePoint Group International Full time

SinglePoint is actively seeking individuals who are passionate about contributing to our organization's success while advancing their own professional growth. Join our team and experience a motivating and inspiring workplace where you can make a difference for our valued clients. We are committed to fostering a fun and supportive environment that helps shape you into an exceptional professional. Become part of a company that prides itself on delivering exceptional services to our esteemed clients.

We have a permanent **full-time hybrid opportunity** and the schedule we are currently hiring for is 5 days a week with a rotational schedule between the operating hours of:

- Monday to Saturday between 7:00am to 10:15pm EST
- Location: 255 Consumers Rd.

**Perks**:

- Seamless hybrid work experience - Onsite training integrated with a flexible hybrid work model
- Monthly contests with cash and prizes awarded
- Benefits/Health Care Spending Account
- Perkopolis Discount Program including store discounts, rental discounts, ticket discounts, travel discounts and more
- Career and Leadership Development - we are looking for top talent individuals that can grow with us
- In depth training at the start of employment with continuous development and ongoing training throughout
- Rotational work schedule

**Responsibilities**
- Assist and market products and services to new and existing customers
- Assist with customer related payment solutions and account discrepancies
- Document customer accounts accurately
- Respect and uphold privacy and protection of customer information
- Meet and exceed individual targets and performance expectations

**Qualifications**
- Bilingual Spanish is an asset
- Ability to work independently and within a team and maintain accuracy
- Ability to work flexible shifts
- Strong organizational and active listening skills to determine the appropriate course of action
- Strong attention to detail with excellent written and verbal communication skills
- Proficient computer skills
- Experience in accounts receivables at various stages of overdue payments, call center or customer service environments is a plus

**Compensation**
- Hourly rate of $17.20 plus 4% vacation pay

**Join a winning team today**
- We are an equal opportunity employer._
- Accommodations are available upon request at any point in the selection process._ #2

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