Technical Support Analyst

3 days ago

Ottawa, Canada FreeBalance Inc Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Bachelor's degree
- Experience: Experience an asset
- Computer and information sciences, general
- Computer software engineering
- Systems engineering
**Work setting**:

- Computer hardware or software retailer/wholesaler
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
**Computer and technology knowledge**:

- Linux
- Database software
- Oracle
- SQL
- MySQL
**Security and safety**:

- Enhanced reliability security clearance
**Transportation/travel information**:

- Willing to travel
- Willing to travel cross-border
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
- What is your current field of study?
- What is your current level of study?
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
**Other benefits**:

- Learning/training paid by employer
- On-site amenities
- Parking available
- Wellness program

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