Technical Support Analyst
1 week ago
#CareersThatKickSaas ProntoForms is looking for a skilled Technical Support Analyst who shares our passion for continuous improvement and can seize opportunities to make a positive difference. We are fast-paced and share a "can do" mindset, where everyone supports the common goal of customer experience. We're a tight knit team where no one fails alone. On this team you will receive training, mentoring, and support with both technical and customer management skills. The skillset gained by working on the customer support team does not go unnoticed here at ProntoForms. We value the tremendous amount of product knowledge and customer management experience that one gains while being part of this support team. Along with more senior positions within support, members of our team have moved into product management, Customer Success Managers, implementation services, quality assurance, and finance. **About the role**: Our team is tasked with delivering an awesome customer experience and you'll support folks of all level of technical abilities, from IT administrators to Form Builders to field service workers. The topics vary considerably, and every day will offer new challenges where you'll encounter something different. Given the wide range of technical issues, the most important aspect of the role is to be open to learning new things, willing to roll up your sleeves to configure and test issues, think outside the box to find creative solutions, and to have strong fundamental troubleshooting abilities. **Some must haves**: - Fluent in English, both verbal and written. - A positive attitude and ability to build rapport with our customers. - Excellent customer service skills - ability to be empathetic, compassionate, responsive, and resourceful. - Ability to convey technical jargon in a wide-array of syntax from beginner level users to developers. - Ability to multi-task and prioritize issues. - Ability to periodically work evenings and weekends based on a set schedule. - Excellent communication skills. - Exceptional technical troubleshooting abilities including log analysis. - Ability to ask customers targeted questions to quickly understand the root of the problem. - Ability to communicate effectively and work with the appropriate internal teams. Some nice to haves: - Previous experience in a customer service role or technical support. - Experience or capability to work with data formats like JSON, XML, and CSV. - Knowledge of various mobile platforms - iOS, Android, Windows. Exceptional technical troubleshooting abilities including log analysis. - Fluent in Spanish, both verbal and written. **Some extra benefits**: - Competitive salary, benefits, stock option plan and opportunity for growth within the organization. - In person/Virtual company-wide & team social events. - ProntoFit + ProntoProductivity allowance. - Great time off perks (4 weeks vacation + ProntoMe days + ProntoCares Day). - Primary Location: Ottawa The perfect fit is someone who possesses fantastic troubleshooting skills, is interested in learning new products and technologies, and is driven to help customers succeed. If you are looking for the opportunity to embrace and be part of a truly unique company culture, this KickSaaS opportunity might just be for you - Please Note: Our Flexible Work Policy allows for both in-office and remote work (position-dependent)._
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Desktop Support Analyst
2 weeks ago
Ottawa, Canada RADIX 247 IT SUPPORT Full timeEducation: College/CEGEP - Experience: 2 years to less than 3 years - or equivalent experience **Work setting**: - Help desk - Private sector **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to...
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Technical Support Analyst
4 days ago
Ottawa, Canada Docebo Full timeHey you! \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8 We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each...
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Technical Support Analyst
4 days ago
Ottawa, Canada Docebo Full timeHey you! \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8 We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each...
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Technical Support Analyst
4 days ago
Ottawa, Canada BGIS Full time**Who We Are** **We are looking to have a bilingual (French/English) **Technical Support Analyst join our team! This position will involve working on-site at our Ottawa office location.** **SUMMARY** The Technical Support Analyst is responsible for providing technical assistance and support to end users, ensuring prompt resolution of a wide range of...
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Technical Support Analyst 2
4 weeks ago
Ottawa, Canada The Ottawa Hospital Full timeJoin to apply for the Technical Support Analyst 2 role at The Ottawa Hospital About The Ottawa Hospital Reshaping the future of Healthcare The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi‑campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized...
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Technical Support Analyst 2
4 weeks ago
Ottawa, Canada The Ottawa Hospital Full timeJoin to apply for the Technical Support Analyst 2 role at The Ottawa Hospital About The Ottawa Hospital Reshaping the future of Healthcare The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi‑campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized...
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Technical Support Analyst
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Ottawa, Canada OHRI Full timeThe Technical Support Analyst’s role is to support and maintain organizational computer systems, desktops, laptops, MacBooks, and peripherals. This includes installing, diagnosing, repairing, maintaining, and organizational desktop hardware. The technician will also troubleshoot problem areas (in person, by telephone, or remotely) in a timely fashion, and...
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Lead Business Analyst
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Technical Support Analyst
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Ottawa, Canada Kinaxis Full timeJoin to apply for the Technical Support Analyst role at Kinaxis About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People...
