Technical Support Analyst
5 days ago
#CareersThatKickSaas ProntoForms is looking for a skilled Technical Support Analyst who shares our passion for continuous improvement and can seize opportunities to make a positive difference. We are fast-paced and share a "can do" mindset, where everyone supports the common goal of customer experience. We're a tight knit team where no one fails alone. On this team you will receive training, mentoring, and support with both technical and customer management skills. The skillset gained by working on the customer support team does not go unnoticed here at ProntoForms. We value the tremendous amount of product knowledge and customer management experience that one gains while being part of this support team. Along with more senior positions within support, members of our team have moved into product management, Customer Success Managers, implementation services, quality assurance, and finance. **About the role**: Our team is tasked with delivering an awesome customer experience and you'll support folks of all level of technical abilities, from IT administrators to Form Builders to field service workers. The topics vary considerably, and every day will offer new challenges where you'll encounter something different. Given the wide range of technical issues, the most important aspect of the role is to be open to learning new things, willing to roll up your sleeves to configure and test issues, think outside the box to find creative solutions, and to have strong fundamental troubleshooting abilities. **Some must haves**: - Fluent in English, both verbal and written. - A positive attitude and ability to build rapport with our customers. - Excellent customer service skills - ability to be empathetic, compassionate, responsive, and resourceful. - Ability to convey technical jargon in a wide-array of syntax from beginner level users to developers. - Ability to multi-task and prioritize issues. - Ability to periodically work evenings and weekends based on a set schedule. - Excellent communication skills. - Exceptional technical troubleshooting abilities including log analysis. - Ability to ask customers targeted questions to quickly understand the root of the problem. - Ability to communicate effectively and work with the appropriate internal teams. Some nice to haves: - Previous experience in a customer service role or technical support. - Experience or capability to work with data formats like JSON, XML, and CSV. - Knowledge of various mobile platforms - iOS, Android, Windows. Exceptional technical troubleshooting abilities including log analysis. - Fluent in Spanish, both verbal and written. **Some extra benefits**: - Competitive salary, benefits, stock option plan and opportunity for growth within the organization. - In person/Virtual company-wide & team social events. - ProntoFit + ProntoProductivity allowance. - Great time off perks (4 weeks vacation + ProntoMe days + ProntoCares Day). - Primary Location: Ottawa The perfect fit is someone who possesses fantastic troubleshooting skills, is interested in learning new products and technologies, and is driven to help customers succeed. If you are looking for the opportunity to embrace and be part of a truly unique company culture, this KickSaaS opportunity might just be for you - Please Note: Our Flexible Work Policy allows for both in-office and remote work (position-dependent)._
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Technical Support Analyst
2 weeks ago
Ottawa, Canada Veryk.Com Inc Full timeEducation: - Expérience: **Education**: - Bachelor's degree **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Collect, organize and maintain a problems and solutions log for use by other technical support analysts - Provide business...
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Technical Support Analyst
3 hours ago
Ottawa, Canada Veryk.Com Inc Full timeEducation: Bachelor's degree - Experience: 2 years to less than 3 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Collect, organize and maintain a problems...
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Technical Support Analyst
2 weeks ago
Ottawa, Canada TrueContext Full timeGet AI-powered advice on this job and more exclusive features. #CareersThatKickSaas! TrueContext is looking for a skilled Technical Analyst who shares our passion for continuous improvement and can seize opportunities to make a positive difference. We are fast-paced and share a “can do” mindset, where everyone supports the common goal of customer...
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Technical Support Analyst
2 weeks ago
Ottawa, Canada TrueContext Full timeGet AI-powered advice on this job and more exclusive features. #CareersThatKickSaas! TrueContext is looking for a skilled Technical Analyst who shares our passion for continuous improvement and can seize opportunities to make a positive difference. We are fast-paced and share a “can do” mindset, where everyone supports the common goal of customer...
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Technical Support Analyst- Ottawa
1 week ago
Ottawa, Canada Bayshore HealthCare Full timeThe Technical Support Analyst is responsible for providing technical and operational leadership and is part of the ICS Support Analysts team. This role acts as the single point of contact for all first and second level escalations of ICS technology issues and support. This role will be reporting into the Area Director with a dotted line to the Sr. Manger of...
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Technical Support Analyst
3 hours ago
Ottawa, Canada FreeBalance Inc Full timeWork Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: Bachelor's degree - Experience: Experience an asset **Work setting**: - Computer hardware or software retailer/wholesaler **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced -...
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Technical Analyst
3 hours ago
Ottawa, Canada Ibiska Telecom Full timeJob Title: OpenText/GCDocs Technical Analyst Job Location: Ottawa, Ontario, Canada , Onsite Ibiska is a consulting organization, dedicated to delivering cutting-edge solutions and services to our clients. We are currently seeking a highly skilled and experienced OpenText/GCDocs Technical Analyst to assist our Federal Government...
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Lead Business Analyst
5 days ago
Ottawa, Canada Conduit Technical Consulting Full timeJob description **Lead Business Analyst (Salesforce)** Conduit Technical Consulting is looking for an experienced Lead Business Analyst (Salesforce) to work on a long-term engagement with our client. This position requires an expert business analyst who can easily work with management, the business, and the technical team to deliver projects and who has...
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Technical Support Analyst
4 weeks ago
Ottawa, Canada Kinaxis Full timeJoin to apply for the Technical Support Analyst role at Kinaxis About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People...
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Technical Support Analyst 1
7 days ago
Ottawa, Canada The Ottawa Hospital Full time**About The Ottawa Hospital**: - Inspired by research and driven by compassion!The Ottawa Hospital (TOH) is one of Canada’s largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.From the compassion of our people to the relentless...
