B2b-customer Service Specialist

7 days ago

Mississauga, Canada Harman Investments Ltd Full time

Essentials of good customer service include product awareness, attitude, efficiency and problem-solving. Happy customers means we have provided excellent customer service and it’s something we strive for at Harman. As a valued member of our customer service team, you will deliver this type of excellent service and provide solutions to our B2B clientele. French is an asset, though not a requirement.

**Creating valued Customer Experience**
- Answer in-bound calls from customers in a professional, clear and courteous manner
- Ensure customer requests are handled to completion in a timely fashion
- Manage the day-today relationship of customer accounts
- Ensure customer problems and complaints are handled appropriately, escalating issues when necessary
- Respond to customer product inquiries

**Develop and Manage the Team / Teamwork**
- Contribute to a positive working environment
- Liaise between customers, sales representatives and administration
- Coordinate with warehouse for shipping of orders, using WMS Software

**Internal Practices & Processes**
- Data entry of orders into order system and ensure orders are shipped on time
- Be knowledgeable of company products and policies and procedures
- Follow up on order status and expedite when required
- Ensure necessary due diligence to support the accuracy of all customer transactions

**Qualifications**
- Excellent English communication skills is a necessity
- 2 years or more hands-on customer service experience
- Preferred post-secondary education
- Computer literacy, MS Office is a must
- Strong customer-service orientation
- Excellent problem solving abilities and detail oriented
- Ability to work well under pressure
- Comfortable and proficient with basic math skills
- Able to learn quickly and maintain a high-level of product knowledge
- Able to work cooperatively in a team environment
- Takes initiative - acts and preemptively solves problems
- Flexibility - adapts to different challenges and enjoys multi-tasking
- Able to work with sometimes disagreeable customers in a professional manner
- Overtime as required

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$23.00 per hour

**Benefits**:

- Casual dress
- Commuter benefits
- Company events
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

COVID-19 considerations:
All customers are required to wear masks, sanitization of work areas performed daily, regular screening practices.

**Experience**:

- Customer service: 2 years (required)

**Language**:

- English (preferred)

Work Location: One location

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