Part-time Customer Service Representative

2 weeks ago

Mississauga, Canada Sukoshi Mart Full time

**WHO WE ARE**

We-the SUKOSHI team-are singular in our passion for collecting and making accessible the best and most popular Asian products for our audience: cultural icons, hidden gems, the most effective skincare, the most fashionable looks, the most delightful treats, the most intriguing gadgets, and the cutest gifts. At SUKOSHI, we celebrate more than just Korean and Japanese pop culture: we aim to introduce a little more and more of the exciting world of Asian beauty and lifestyle with each offering. Our mission is to bring treasures and joys, big and small, closer to home.

At SUKOSHI, we’re a team of creative, passionate, adaptable, and friendly individuals with the same mission: sharing our love for Asian pop culture We strongly believe that in order to achieve our goals, we must continuously strive to create a workplace characterized by positive expression, inclusivity, teamwork and a commitment to learning new things. Each member of our team is valued and respected for their unique contributions.

**ABOUT THE ROLE**

This role requires someone who is highly organized and possesses excellent communication skills. This is an in-person position requiring on-site work at our warehouse, **ideally Monday through Wednesday from 8AM-4PM**. While these are the preferred days and hours, we can offer some flexibility to accommodate your schedule.

**KEY RESPONSIBILITIES**
- Facilitate and resolve order-related issues, including:

- Managing orders with out-of-stock items.
- Addressing and processing returned orders.
- Validating product information for customer inquiries.
- Assist customers with general product knowledge and order inquiries, including edits, cancellations, and forwarding.
- Report inaccuracies or misleading information on the website and social media platforms to the Marketing team.
- Cross-check product page information with the actual product in the warehouse before launching new products.
- Provide occasional support to warehouse operations as needed.

**PREFERRED QUALIFICATIONS**
- Superior communication skills (both verbal and written) are essential.
- Proficiency in Google Suite (Sheets, Docs, Drive) is highly preferred.
- Knowledge of Shopify and Gorgias is an asset.
- Tech-savvy or willing to learn new technologies (e.g., CRM software, collaborative tools).
- Strong organizational skills with the ability to multitask efficiently and maintain high attention to detail.
- A proactive problem solver who takes ownership of mistakes and seeks solutions independently and collaboratively as needed.
- A team player capable of working with mínimal supervision.
- Knowledge of K-beauty and other skincare/makeup products is a plus but not mandatory.
- Quick learner and self-starter with a proactive attitude.

Join us and become an integral part of our growing team as we strive to deliver outstanding service and experiences to our customers

**Job Types**: Part-time, Permanent

Pay: From $17.75 per hour

Expected hours: 24 per week

**Benefits**:

- Store discount

Schedule:

- 4 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Do you have any interest or experience in the Asian pop culture communities we cater to? If so, please share which areas you’re passionate about

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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