Customer Service Representative

Calea is Canada’s leader in the provision of products and services that safely and reliably support community-based infusion therapy, advanced wound care, and the need for general medical supplies.

We are a community partner and licensed Pharmacy, providing expert solutions and support resources to healthcare professionals, hospitals, patients and their caregivers, and home care programs across the country. Calea supports patient care provided by several of Ontario’s largest Local Health Integration Networks’ (LHINs) Home and Community Care services. Our customers also include Regional Health Authorities.

Our people, experience, systems, and facilities make us a trusted partner in delivering innovative, cost-effective, patient-focused care that preserves independence and enhances quality of life. With over 280 employees and pharmacy locations in four provinces, Calea is committed to continually advancing the delivery of safe, high-quality community care.

If you are looking to work for a growing, global corporation that is focused on making meaningful improvements in the safety, affordability, and availability of the care medical professionals provide to their patients, then you should consider Calea & Fresenius Kabi Canada. We are an employer that works to build great leaders, teams and businesses. We know our employees are key to everything we accomplish, so we give them the freedom and resources to reach their potential and the opportunity to work with managers who care about their professional development.

**We are currently seeking a contract, part-time Customer Service Representative for approximately 12-months to work at our Mississauga location - 2785 Skymark Avenue.**

**SCHEDULE**:

- ** 3 days/week: Monday/Thursday/Friday - shift rotation after training period: 8am-4pm, 9am-5pm, 12pm-8pm, 1pm-9pm**:

- ** Weekend rotation approximately every 6 weeks**

The Customer Service Representative is responsible for the coordination of Services for IV Therapy, Medical Supply, and Enteral Nutrition clients; and to coordinate timely delivery to patients and assist with resolving product and servicing issues. The incumbent must be flexible and adaptable to changes of responsibility reflective of the business needs and work well in a team environment. Excellent communication skills are essential, as the incumbent will be talking to Doctors, Nurses and Home Care workers. The incumbent must demonstrate high integrity and good judgment; always ensuring high service quality while working without direct supervision.

**RESPONSIBILITIES**
- Coordination of services for IV and TPN Therapy, Medical Supply and Enteral Nutrition clients
- Coordinates and prioritizes medical and I.V. supply orders by date and time for homecare patients
- Assists with resolving product, and service issues.
- Ensure accuracy and quality is maintained and work in compliance with Calea Standards

**QUALIFICATIONS**
- College diploma in a related medical discipline as asset, or work related experience.
- Minimum one year customer service experience in a medical environment.
- Pharmacy Assistant diploma/experience preferred
- Knowledge of medical terminology
- Strong English communication skills, both written and verbal
- Excellent organizational, interpersonal and telephone skills
- Able to multi-task and prioritize
- Flexible and adaptable to meet the requirements of our evolving business needs
- Calea is responsible for ensuring we can provide critical and lifesaving medical products and services to vulnerable members of our communities. We are committed to fostering a caring culture, a safe environment, and a healthy workplace for all employees. Everyone must follow safe work practices and comply with our health and safety policies._
- The company is committed to meeting the accessibility needs of people with disabilities. Calea is dedicated to breaking down barriers to accessibility, preventing new barriers from arising and to meet the accessibility requirements prescribed by the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any time please contact us._