Reservations Coordinator

2 weeks ago

Calgary, Canada Pinnacle Lifestyles Resorts Full time

Pinnacle Lifestyles is seeking an enthusiastic and experienced Reservations Coordinator to join our Head Office team in Calgary, AB on a full-time basis.

**Responsibilities**:
**Operations & Communication**:

- Act as liaison between properties to ensure smooth cross-property communication and coordination.
- Track and manage vouchers, including issuance, redemptions, and reporting.
- Assist and oversee in reservation management across all locations, ensuring accuracy, efficiency and optimization.
- Generate reporting related to reservations, occupancy, revenue, and trends.
- Handle customer data transfers from booking software to marketing software.
- Assist with additional administrative tasks as assigned.

**Booking Software Management**:

- Implement changes to enhance the user experience and streamline the booking process.
- Assist in setting up and manage discounts and promotions.
- Oversee site management within the system, ensuring that all locations remain current with accurate availability, pricing and details.
- Ensure front desk teams across all locations follow established reservation procedures and policies.
- Troubleshoot booking system issues and coordinate with IT support when necessary.
- Ensure monthly fees are processed correctly and on time.

**Marketing & Guest Engagement**:

- Support marketing initiative as required, including campaign planning and execution.
- Assist with promotional planning, ensuring seamless integration of discounts and special offers in the booking and marketing systems.
- Ensure website are functional, up-to-date, and reflect current promotions and availability and policies.

**Policy & Procedure Oversight**:

- Maintain and update operations policies and procedures to reflect best practices and system updates.
- Ensure consistency in reservation handling across all properties by providing documentation and training as needed.
- Monitor compliance with reservation policies and scale issues as required.

**Team Collaboration & Support**:

- Work closely with Regional Manager to support related policies and guest experience improvements.
- Provide feedback and insights from reservation trends to help shape marketing and operational strategies.
- Support interdepartmental projects by ensuring reservation data aligns with overall business goals.
- Assist with staff training on reservation procedures system updates and best practices.
- Participate in team meetings and strategy sessions, contributing insights on reservations trends and operational efficiencies.

**Required Skills & Experience**:

- 2+ years experience in reservations & customer service required; Front desk/guest services role in the hospitality industry preferred
- Proficiency in booking management & CRM systems - experience managing availability, pricing, and guest data. Experience with Newbook & Hubspot is a strong asset
- Strong administrative and organizational skills
- Analytical & Reporting Skills - strong understanding of Microsoft office, especially excel.
- Communication & Coordination Skills
- Detail Oriented
- Problem Solving Mindset
- Proactive & Self Sufficient - can take initiative
- Strong Team Player
- Adaptable & Calm Under Pressure
- Guest-Focused

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