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Reservations Coordinator

2 weeks ago

Calgary, Canada Concorde Group Administration Full time

***

We're looking for a reservations coordinator to join the business development and events team at Concorde Entertainment Group on a full time, permanent basis. Reporting to the Senior Events Manager, this person will be responsible for managing the reservation process for small groups for multiple venues and aiding in the administration of events at these locations. The successful applicant will be highly organized, detail oriented, responsive, and focused on providing a positive experience for guests.

**COMPANY SUMMARY**

Concorde Group entered Calgary's hospitality scene in 1987 with the opening of Republik, a college bar dedicated to alternative music fans and 34 years later has grown to become one of Canada's largest and most diverse hospitality companies. Now with 19+ establishments under its banner, each with its own unique vision, Concorde Group remains focused on bringing exceptional dining and entertainment experiences to Calgary. Whether you're looking for a seat on a patio, a gourmet meal, a counter-served burger and shake or a night out on the town, Concorde Group is always at the heart of fun offering something for all Calgarians.

**COMPENSATION**
- $40,000 annual salary + gratuities when applicable
- Paid leave for sick and bereavement
- Professional development financial support
- Comprehensive extended health and insurance benefits package
- 2 weeks’ vacation to start
- 25% Company-wide food & beverage discount & access to frequent local business discounts/specials

**DUTIES & ESSENTIAL RESPONSIBILITIES**
- Responsible for communication, booking and adjusting reservations for group sizes of 0-25
- Inform the customer of all relevant information needed for their reservation (ex. menu selections, allergies, minors, special occasion, confirmation protocol, text line, cancellation, and late policy)
- Correctly input all relevant reservation information into OpenTable and Tripleseat for each venue
- Support Event Coordinators with pre-event operational planning, client management, and administrative clerical support (contracts, billing, reports, collateral printing etc.) managed through Tripleseat
- Execute the day-to-day departmental administrative duties, including but not limited to; tracking invoice payments, copying, mailing, gift card requests, thank you cards, etc.
- Suggest alternative Concorde venues for reservations in the event of the venue being fully booked, assist the customer in making this reservation for them
- Work with the venue GM and management team on any upcoming closures, availability, and hours of operation
- Ensure that all reservations are given appropriate time to dine allowing the venue to flip tables in service
- Understand and operate OpenTable efficiently
- Work with Event Team manager on Private Dining Room bookings, menu selection, gratuity policy and additional requirements (AV, wine pairings, entertainment, etc.)
- Respond to incoming guest list inquiries for National 8th Ave and National 10th Ave accordingly
- Work with Venue GM and Security Lead to keep information organized and in a timely fashion
- Required to work within all hours of operation for the venues
- Responsible for 3-5 lunch supervisor shift’s (12pm - 1:30pm) each week on the floor
- Working with venue GM for daily duties while supervising
- Work with Event Manager on cross-selling Concorde venues and availabilities
- Coordinate with Event Manager for VIP Clients reservations and requests
- Administrative duties assigned accordingly

**QUALIFICATIONS, KNOWLEDGE & SKILLS REQUIRED**
- Hospitality experience is considered a strong asset
- Administration experience is preferred.
- Customer service experience is preferred
- A positive attitude and focus on customer satisfaction in a fast paced, seasonal environment is important
- Ability to communicate professionally and courteously with clients, team members, and vendors.
- Ability to develop rapport quickly is important for success