Reservations Coordinator

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Reservations Coordinator

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Pinnacle Lifestyles is seeking an
enthusiastic and experienced Reservations Coordinator to join our Head Office
team in Calgary, AB on a full-time basis.

The Reservations Coordinator is
responsible for managing booking inquiries, processing reservations, and
ensuring seamless communication between guests and internal departments. This
role involves handling customer requests, maintaining reservation records, and
optimizing occupancy while delivering exceptional service. The ideal candidate
is detail-oriented, possesses strong organizational and communication skills,
and thrives in a fast-paced hospitality environment.

Responsibilities:Operations &
Communication

• Act as liaison between properties
  to ensure smooth cross-property communication and coordination. 
• Track and manage vouchers,
  including issuance, redemptions, and reporting. 
• Provide phone and email support:
  Off-season: service as the main point of contact for guest inquiries and
  reservations. Peak Season: act as a backup support for property-level
  reservation teams. 
• Assist and oversee in reservation
  management across all locations, ensuring accuracy, efficiency and
  optimization. 
• Generate reporting related to
  reservations, occupancy, revenue, and trends. 
• Handle customer data transfers
  from booking software to marketing software. 
• Assist with additional
  administrative tasks as assigned. 

Booking Software
Management

• Implement changes to enhance the
  user experience and streamline the booking process. 
• Assist in setting up and manage
  discounts and promotions. 
• Oversee site management within
  the system, ensuring that all locations remain current with accurate
  availability, pricing and details. 
• Ensure front desk teams across
  all locations follow established reservation procedures and
  policies. 
• Troubleshoot booking system
  issues and coordinate with IT support when necessary. 
• Ensure monthly fees are processed
  correctly and on time. 

Marketing & Guest
Engagement

• Support marketing initiative as
  required, including campaign planning and execution. 
• Assist with promotional planning,
  ensuring seamless integration of discounts and special offers in the
  booking and marketing systems. 
• Ensure website are functional,
  up-to-date, and reflect current promotions and availability and
  policies. 
• Collaborate with the marketing
  team to create engaging email promotions and newsletters. 

Policy & Procedure
Oversight

• Maintain and update operations
  policies and procedures to reflect best practices and system
  updates. 
• Ensure consistency in reservation
  handling across all properties by providing documentation and training as
  needed. 
• Monitor compliance with
  reservation policies and scale issues as required. 

Team Collaboration &
Support

• Work closely with Regional
  Manager to support related policies and guest experience
  improvements. 
• Provide feedback and insights
  from reservation trends to help shape marketing and operational
  strategies.
• Support interdepartmental
  projects by ensuring reservation data aligns with overall business
  goals. 
• Assist with staff training on
  reservation procedures system updates and best practices. 
• Participate in team meetings and
  strategy sessions, contributing insights on reservations trends and
  operational efficiencies. 

Required Skills & Experience:

• 2+ years experience in
  reservations & customer service required; Front desk/guest services
  role in the hospitality industry preferred
• Proficiency in booking management
  & CRM systems – experience managing availability, pricing, and guest
  data. Experience with Newbook & Hubspot is a strong asset
• Strong administrative and
  organizational skills 
• Analytical & Reporting Skills
  – strong understanding of Microsoft office, especially excel. 
• Communication & Coordination
  Skills 
• Detail Oriented
• Problem Solving Mindset
• Proactive & Self Sufficient –
  can take initiative
• Strong Team Player 
• Adaptable & Calm Under
  Pressure
• Guest-Focused

Please visit our careers page to see more job opportunities

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