Adult Protective Support Worker

**Program**:
Options Adult

**Contract**:
Permanent, full-time; 35 hours per week

**Location**:
128A Sterling Rd with travel within the community and/or from a safe, home-based office as required

**Salary**:
$58,976- $72,640 per annum Grade 8 BU, pro-rated to hours worked

**Application Deadline**:
July 11, 2025, by 5:00 PM

**File Number**:
OPT #23-25 - with cover letter and resume

**E-Mail**:
**Mail**:
HR, 355 Church Street, Toronto ON M5B 0B2

**Web**:
familyservicetoronto.org

**Grow with us**:
Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals and families destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience and stability in more just and supportive communities. We achieve this through our direct service work of intervention and prevention which includes, case management, counselling, peer support and education; knowledge building; and system-level work including social action, advocacy, community-building and working with partners to strengthen the sector.

We’re proud of our people and culture We are constantly evolving what we do and how we do it. Our work is grounded in the lived experience of the clients and the community. We celebrate diversity, equity, inclusion, and excellence. We are agile, learning and always willing to try new things.

**The Opportunity**:
Reporting to the Manager, the Adult Protective Support Worker (Short-term Housing Initiative Case Manager will provide case management service to clients with developmental disabilities and their families/caregivers.

This position will provide a short-term goal-based case management service that includes information sharing, coordination of service, and focusing on developing plans to secure housing. Goal-focused plans are developed and reviewed regularly with clients.

This case manager provides information to help clients make informed choices; to access both funded and non-funded community resources. The case manager uses an individualized and person-directed approach, focusing on the client’s strengths, facilitating inclusion and promoting skill and knowledge development.

**Responsibilities**:

- Short term case management focusing on developing plans with eligible clients to secure housing
- Assesses client needs from a bio-psycho-social framework
- Works with the client in the process of developing a comprehensive, goal-oriented, time-limited plan, which builds on strengths and addresses client identified needs
- Monitors the implementation of the client’s plan and reviews its effectiveness with the client and their family on a regular basis
- Supports the client to locate, access and evaluate appropriate supports and community resources (e.g., personal support workers, day programs, residential options)
- Collaborates with a wide variety of service providers and community resources
- Advocates with the client and their family for appropriate resources
- Ensures continuity of service
- Facilitates resources and referrals as determined by needs of clients
- Attends and participates in team meetings, sector meetings, community planning/partnership tables and supervision meetings.
- Identifies and reports high risk situations and serious occurrences as required
- Ensures the regular and timely recording of case notes, client and service data as required by funders and Family Service Toronto’s policies
- Attends case consultation meetings and training and staff development opportunities
- Implements and participates in program evaluations and client record audits
- Delivers service and conducts work in accordance with Quality Assurance Measures and accreditation requirements
- Supervises students and/or volunteers
- Other assigned duties as required

**Other Duties and Responsibilities**
- Performs other duties that are consistent with this role as required.

**Working Conditions**
- Travel is required in and around Toronto
- A valid driver’s licence and up-to-date insurance is required
- Requirement for flexibility in schedule as required
- Requirement to work alone in the community and in client’s home

**Qualifications**:

- Post-secondary degree in social work or a related field of study or equivalent combination of education and experience over a minimum five-year period (foreign credentials and relevant experience will be considered)
- Minimum of five years of experience in the social service/developmental service field
- Minimum of three years of case management experience working with individuals with intellectual/developmental disabilities and families
- Demonstrated clinical assessment, formulation, planning, intervention, and evaluation skills
- Experience facilitating group education sessions
- Demonstrated knowledge of developmental services and community resources in Toronto
- Demonstrated commitment to person-directed service
- Strong advocacy skills
- Demonstrated ability to enga