Technology Implementation Specialist

**Career Area**:
Product Support

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Join the Adventure**: Are you ready to be at the forefront of mining technology? As a key player in the Cat MineStar implementation team, you’ll dive into the world of cutting-edge MineStar technology products. From Command for Hauling, Dozing, and Drilling (autonomy) to Fleet, Terrain, Health, Edge, DSS, Reporting, and more, you’ll be part of a team that’s revolutionizing the mining industry

**What You’ll Do**:
**Innovate and Inspire**: Drive customer recognition of the incredible value of our product features, improved processes, and change management.

**Be the Expert**: Enhance your product-positioning knowledge for Caterpillar and provide invaluable feedback on product features and benefits.

**Industry Ambassador**: Elevate the industry’s perception of Caterpillar and actively participate in related mining associations.

**Your Mission**:
Define mining site infrastructure, set up servers, install and configure MineStar products, and perform system upgrades with each new release.

Embark on-site visits to mining locations, ensuring seamless implementation and upgrades.

**What Skills you will have**:
**Technical Excellence**: Experience in databases, engineering, mining technology or IT; ability to develop and provide solutions to significant technical challenges. A passion for mining operations and technology products.

**Field Support**: Hands-on experience with server setup, software installation, and system configuration. A spirit of adventure and willingness to travel to mining sites as needed.

**Customer Focus**: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions.

**Service Excellence**: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

**Relationship Management**: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Previous Cat MineStar System knowledge.
Previous Experience working with database management (SQL Server).

Linux administration / VM admin/docker skills.
Knowledgeable of the relevant programming languages; computing hardware, software, infrastructure elements, and current development processes and tools.
Knowledge of mining Fleet Technology, Caterpillar policies, procedures, and a general understanding of Caterpillar’s organization.

**Additional Information**:
The primary location for this position is Edmonton, Alberta.

Domestic relocation assistance is available.

This position may require 50 % travel.

Sponsorship is **not** available.

**What you will get**:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

- Competitive Base Salary
- Annual incentive bonus plan*
- Medical, dental, and vision coverage
- Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
- Defined Contribution Pension Plan
- Employee Share Purchase Plan
- Short and long-term disability coverage
- Life Insurance
- Employee Assistance Programs

Relocation is available for this position.
**Posting Dates**:
January 31, 2025 - February 19, 2025
Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community.