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Bilingual Customer Support Specialist
4 weeks ago
**Bilingual Traveller Support Specialist (French/English)**
**EF Division**:EF Educational Tours Canada
**Experience Level**: Entry-Level
**Office Location**: Montreal, QC or Toronto, ON
**Work Location**:Montreal, QC or Toronto, ON (_this is not a remote role, but we do support a hybrid work environment that allows 2 days WFH per week)_
When you work in traveller (customer) support at EF, you play a vital role in fulfilling our company mission: _Opening the World Through Education_. You change lives and help make the world a better place, every day. We give every traveller support specialist here a magic combination of guidance and autonomy to help them thrive and grow our business.
Whether this is your first step in your career, or you are making a career shift, the Traveller Support Specialist position is a fantastic opportunity to start or continue your customer support career and can lead to a long-lasting career path at EF. We’ve seen people grow their careers into management and learning and development positions, as well as use their skills and passions to transition into sales, marketing, operations, finance, technology and other departments within EF
**The Role**:
We'll be counting on you to:
- Work with sales and operations teams to anticipate and resolve problems on behalf of customers
- Recognize great customer service and strive to provide it each day
- Manage and complete multiple high-priority responsibilities on a daily basis
- Be willing to enthusiastically take on new projects at any time
- Collaborate within regional teams to perform day-to-day account maintenance to ensure a beautiful customer experience
**Who You Are**:
People from all different backgrounds have thrived in this role. What they have in common is that they are:
- Are fluent in both English and French
- Always going above and beyond - it is the only way to do things
- Are an exceptionally good communicator: clear, persuasive, motivating, and trustworthy
- Have excellent time management, attention to detail, and multi-tasking skills
- Have a positive attitude and are a team player
- Don’t subscribe to the phrase, “That’s not my job.”
- Are a lifelong learner who believes in the power of experiential education
- Are currently authorized to work in Canada
**The Perks**:
As if changing teachers’ and students’ lives and making the world a better place isn’t enough, we also offer the opportunity to:
- ** Make an impact.** **Come to work and help change the world every single day, bringing our mission of _Opening the World Through Education_ to life.
- ** Travel.** Expand your worldview with paid international business travel The more you develop, the more passport stamps you’ll collect.
- ** Live well.** **Benefits include a base salary, three weeks paid vacation time to start (and four weeks starting in year two), and a company matching RSP plan.
- ** Stay healthy.** **We’re proud to offer a market-leading health and dental benefits plan, $500 yearly fitness reimbursement, and various fitness classes and activities.
- ** Be engaged.** **We work in an open environment without a cubicle in sight. You’ll also enjoy comprehensive professional development and a yearly stipend for continued education.
- ** Have fun.** **Connect with colleagues at company parties or over beer at the beer fridge. Also can’t forget about the free coffee and snacks*
**About EF Education First** / Educational Tours**
EF Educational Tours helps teachers change their students’ lives through educational travel. And frankly, EF does student travel better than anyone else. Our secret sauce? A time-tested blend of product innovation, global expertise, and superhuman support.
EF itineraries are more than just places to go and things to see. Experiential learning has been at the heart of our programs since the company started, which allows us to spark connections and inspire curiosity, confidence, and self-awareness in students.
When students travel on EF tours, they expand their knowledge of the world around them, discover more about themselves, grow more confident and independent, and understand new people, places, and cultures. And when educators lead these tours, they grow in countless ways, bringing back a new perspective to their own classroom.
We want every student—regardless of gender identity, race, physical ability, sexual orientation, and socioeconomic status—to experience the life-changing impact of educational travel.
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and
