Bilingual Customer Service Representative

3 weeks ago

Montréal, Canada Swoon Full time

Job Title: Bilingual Customer Service Specialist - Commercial Banking Contract Length: 9-month contract (extendable) Location: Montreal Industry: Banking & Financial Services About the Role This contract role supports the commercial banking segment by delivering high-quality client service, resolving issues efficiently, and helping improve service processes. You will work closely with internal partners, manage client tickets, support strategic initiatives, and ensure a seamless experience for sensitive or complex commercial clients. Must-Have Qualifications Fully bilingual (English + French), spoken and written 3-5 years of customer service or operational support experience Experience supporting corporate, commercial, or financial clients Strong communication (written & verbal) Strong analytical, problem-solving, and documentation skills Ability to manage complex client issues and multi-step resolutions Experience preparing reports, dashboards, or data summaries Ability to work independently in a fast-paced environment Nice-to-Have Qualifications Experience in financial services or banking Prior experience with ticketing systems or CRM tools Exposure to audits, compliance, or credit processes Experience supporting strategic operational initiatives Experience working with multiple internal stakeholders

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