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Salesforce Administrator
3 weeks ago
**Location**: UBC Vancouver Campus
**Time type**:Full time
**Job Category**:M&P - AAPS
**Job Profile**:AAPS Salaried - Information Systems and Technology, Level D
**Job Title**:Salesforce Administrator
**Department**:Senior Managers | Finance and IT | UBC Sauder School of Business
**Compensation Range**:$8,305.08 - $12,952.33 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
**Posting End Date**:February 25, 2025
**Note**: Applications will be accepted until 11:59 PM on the Posting End Date.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
**Job Summary**
UBC Sauder School of Business is one of the world’s leading business faculties. The school consistently ranks among the top 100 in the world and is recognized internationally for excellence in research and learning, an outstanding faculty and unmatched global partnerships. A collaborative and respectful culture within which all members of our community can thrive is a key principle in our strategic plan, and one that underpins our educational mission.
We acknowledge that UBC Sauder at the Vancouver Point Grey campus is situated on the traditional, ancestral and unceded territory of the Musqueam. We acknowledge that UBC Sauder at UBC Robson Square is situated on the traditional territory of the Musqueam, Squamish and Tsleil-Waututh.
The Salesforce Administrator is primarily responsible for the ongoing administration and technical support for UBC Sauder School of Business’s Salesforce platform, including the CRM and Marketing Cloud. The Salesforce Administrator elicits, analyzes, validates, and verifies business objectives, processes, and functions for software development and/or integration to optimize the use of technology and improve organizational effectiveness, efficiencies, and economies.
**Organizational Status**:
- Reports to the Assistant Dean, Information Technology and Analytics.
- Is part of the Business Technology Management Office (BTMO) and works with a team typically made up of a project manager, business analyst, business lead, business representatives, technology representatives, functional experts, and/or vendors.
- Collaborates with a broad range of business users and stakeholders, including management and employees of UBC Sauder, UBC IT, clients from administrative business units, and external entities including vendors, regulatory agencies, and partner institutions.
**Work Performed**
- Responsible for the ongoing administration and expansion of UBC Sauder’s Salesforce platform.
- Contributes to the strategic planning of the UBC Sauder’s Salesforce platform.
- Leads the collaborations with others within the team, across various units in UBC Sauder, and with vendors to problem-solve technical issues.
- Manages user permissions and security settings to provide sensitive data and ensure stability of the system.
- Analyzes requirements to design and implement solutions using Salesforce objects, triggers, flows, page layouts and rules.
- Manages synchronization of constituent data, campaign data and engagement metrics between Marketing Cloud and Salesforce CRM.
- Develops automated workflows and journeys in Marketing Cloud automation studio.
- Manages data extensions and audience segments based on various criteria.
- Manages new releases of Salesforce to efficiently roll out new features.
- Leads processes and procedures development to improve Salesforce org health.
- Maintains security of the system by analyzing and recommending updates to sharing rules and security levels.
- Acts as project lead for operation projects concerning data integrity, and leads duplicate management, data cleanup, execution of bulk operations using tools like SOQL and Data Loader, and defining data validation rules.
- Designs and builds data integration points between Salesforce and multiple internal and external data sources using integrations tools, platforms, and APIs to extract, transform and load data as required.
- Leads analyzing, testing, verification, and validation of custom software and third-party package software implementation.
- Analyzes the impacts of proposed changes to technology services and/or performance for UBC Sauder.
- Analyzes performance test results and collaborates with technical resources to identify bottlenecks.
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