Salesforce Administrator

Recognized as one of Canada's top startups two years in a row — climbing from #4 in 2024 to #2 in 2025 — Hiive is a fintech/marketplace startup connecting buyers and sellers of stock in venture-backed pre-IPO companies. Thanks to our industry-leading technology and best-in-class sales and trading team, we are home to the fastest-growing marketplace for the stock of "unicorns" on the planet. As a profitable and rapidly growing business backed by US venture capital investors, we are seeking to scale our high-performing team.

Interested in learning more about life at Hiive? Check out our careers page to see how you can grow with us

As a Salesforce Administrator at Hiive you will join our fast moving Sales Operations team. This role is ideal for a system health and maintenance enthusiast who also excels at collaborating with the business to solve problems and optimize processes.

You will manage the daily operations of our Salesforce instance, which includes gathering requirements, documenting procedures, and implementing declarative solutions. The successful candidate is an extremely detail-oriented 'go-getter' who thrives in a fast-paced enterprise setting and possesses a strong grasp of Salesforce best practices, especially concerning change management and DevOps.

In this role, your responsibilities would include:

• Performing daily administration and maintenance of the Salesforce production environment, including user management, data integrity checks, system health monitoring, and security settings.

• Serving as a key point of contact for end-user support by triaging, analyzing, and resolving complex production issues, including debugging Flows, permissions, and data problems.

• Collaborating with Sales, Marketing, and Execution teams to gather, define, and document functional requirements, while maintaining high-quality process documentation, system diagrams, and user guides.

• Designing, building, testing, and deploying scalable declarative solutions with a strong emphasis on Flows, validation rules, and page layouts.

• Following Hiive's change management and DevOps processes, using tools such as Salesforce DevOps Center, Flosum, or Gearset to manage deployments across environments.

• Working closely with developers and analysts to jointly design effective solutions for business challenges.

• Configuring, administering, and maintaining key AppExchange packages and integrations including Salesloft, Outreach, Conga, and DocuSign.

• Developing and delivering training materials and sessions to support user adoption and platform best practices.
  

Required Skills:

• 2–5 years of hands-on Salesforce Administration experience, ideally within large enterprise or financial services environments.

• Salesforce Certified Administrator, Advanced Administrator, or equivalent certifications.

• Strong proficiency in building, maintaining, and debugging advanced Salesforce Flows.

• Practical experience with Salesforce change management and DevOps principles.

• Hands-on experience with at least one Salesforce DevOps or release management tool (DevOps Center, Flosum, Gearset).

• Proficiency in SOQL for data validation, analysis, and debugging.

• Experience configuring and managing AppExchange tools such as Conga, DocuSign, Salesloft, and Outreach.

• Extremely detail-oriented and committed to accuracy.

• A proactive, self-starter mindset with strong ownership and follow-through.

• Highly organized, with the ability to manage and prioritize multiple concurrent tasks.

• Strong process documentation skills and the ability to translate business needs into technical solutions.

• Excellent communication skills, with the ability to support and train non-technical users.

Preferred Skills:

• Additional Salesforce certifications, such as Advanced Administrator or Platform App Builder.

• Advanced SOQL skills and a foundational understanding of Apex.

• Experience with other CRMs or integrations with ERP systems.

• Familiarity with agile development methodologies.

Compensation, Benefits, & Perks:

• Highly competitive salary commensurate with experience and contribution.

• Opportunity to participate in ownership of a rapidly growing early-stage startup through our employee stock option plan.

• Comprehensive 100% employer-paid health and dental premiums, a health and personal spending account.

• A dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous rooftop amenity.

• Enjoy a $20-per-day commuter benefit for every day you work in our Vancouver HQ.

• An engaging social calendar, including bi-weekly catered lunches, bi-weekly "Friday bar," team workouts, annual summer party, and holiday party, two "onsite" all-team retreats each year, semi-annual team-building events, and Hiive Womens' Network events.

• Significant opportunities for growth into team leadership and management roles.

• Entrepreneurial culture and a small and dynamic team.

• Sponsorship, immigration, and relocation for exceptional candidates.

Hiive is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.