Manager, Managed Services Delivery

Manager, Managed Services Delivery

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 27 countries spanning five continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

**Responsibilities**
- Analyze service KPIs to identify opportunities to improve the performance, reliability, or availability of a product or service through automations or other technical innovations
- Identifies opportunities for improvement and collaborates to build solutions to accelerate delivery via process enhancements and automation
- Supports employee & team development in support of growth of the employee and the business
- Supports employees through goal setting and regular development conversations
- Responsible for budget management supported by finance team
- Provides overarching project direction, understanding interdependencies and prioritizing projects (from a tactical perspective) across teams
- Participates in Incident, Problem and Change processes as they relate to all facets of Managed and internal infrastructure components
- Responsible for capacity planning of server environments components
- Participate in post-mortem discussions and root cause analysis
- Support the creation and maintenance of customer and internal technical documentation
- Research industry trends, best practices and new technologies that will provide operational insights to internal teams

**Qualifications**
- A post-secondary diploma or degree in a relevant field preferred
- 5+ years of experience in a Service Management or related role is preferred
- 5+ years professional experience in an end user technology services leadership role
- Professional experience in IT, preferably in an IT Operations or Service Provider environment preferred
- Prior experience with ITSM based tools, such as ServiceNow, Remedy or Jira Service Desk
- ITIL v3 Foundations or Practitioner certification preferred
- Experience with ITIL v4 concepts a plus
- Strong interpersonal and written/oral communication skills
- Organized individual with an ability to prioritize multiple priorities in a fast paced and changing environment

Learn more about Equinix:
Who We Are

Magic of Equinix

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Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

**French Version**

Equinix est une entreprise mondiale d’infrastructure numérique, exploitant plus de 200 centres de données à travers le monde et fournissant des interconnexions à tous les réseau infonuagique (cloud -en anglais) et réseaux clés. Les entreprises ont besoin d’un endroit unique pour simplifier et rassembler une infrastructure fragmentée et complexe couvrant des environnements de réseau infonuagique privé et public. Notre plate-forme mondiale permet aux clients de placer l’infrastructure là où ils en ont besoin et de les connecter à tout ce dont ils ont besoin pour réussir.

Nous sommes une entreprise globale à croissance rapide avec plus de 70 trimestres consécutifs de croissance. Grâce à notre porte-folio innovant de produits et services de haute performance, nous avons créé l’écosystème mondial le plus important et le plus actif de plus de 10 000 entreprises, dont plus de 2 000 réseaux et plus de 3 000 fournisseurs de services infonuagique et informatiques dans 27 pays répartis sur les cinq continents.

Une carrière chez Equinix signifie que vous collaborerez à un travail qui a un impact sur le monde et que vous serez entouré d’opportunités infinies d’acquérir de nouvelles compétences et évoluer dans une variété de domaines. Nous accueillons favorablement la diversité de pensée et de contribution et nous nous engageons à fournir un environneme