Customer Service Representative

2 weeks ago

North Glengarry, Canada Alexandria Moulding Full time

**SCOPE OF POSITION**:
The Customer Service Representative provides the key communication link between our customers, sales, shipping, and scheduling and plays a critical role in the building of external and internal relationships, thus contributing to the successes of the Company. The incumbent will be assigned a geographical region and will be tasked with developing and maintaining strong working relationships with customers and potential prospects.

***

**RESPONSIBILITIES**:

- Manage, support, assist and follow assigned accounts.
- Process and track orders and call upon major accounts.
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer and document interactions through contact tracking.
- Troubleshoot customer issues over the phone.
- Respond to and resolve customer questions and concerns in a timely manner.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
- Provide assistance to sales representatives on account management.

**SKILLS/REQUIREMENT -**:

- Able to handle high volume of telephone calls, internal requests and frequent interruptions in an open environment concept.
- Highly developed sense of integrity and commitment to customer satisfaction and demonstrated passion for excellence with respect to treating and caring for customers.
- Organized and capable of performing under pressure with tight deadlines.
- Ability to communicate clearly and professionally, both verbally and in writing in both official languages (English and French).
- Advance computer knowledge in Microsoft Office programs.
- Considerable independent judgment and decision making in carrying out assignments.
- Possess a strong work ethic and team player mentality.
- Mobility to travel. Valid driver’s license and passport.

**ASSETS**:

- Knowledge of AX Microsoft Dynamic 2012 will be considered a strong asset.
- Industry knowledge (Building Materials, Moulding, Residential and Commercial Construction).

**EXPERIENCE/EDUCATION**:

- 3-5 years previous experience in manufacturing, planning, operations or customer service.
- Post-secondary diploma or equivalent education and related experience.
- Moulure Alexandria Moulding Inc_
- is an equal opportunity employer and will reasonably accommodate applicants with disabilities during the selection process._
- _

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