Customer Service Representative

2 weeks ago

North Vancouver, Canada Novus Glass Full time

**Novus Glass is looking for a Customer Service Representative**
If you are known for your interpersonal skills and are looking to grow in a fast-paced work environment, this could be your chance to launch a great career.
As a **Customer Service Representative**, you will act as a brand ambassador and deliver a positive experience to all customers.
**A day in the life of as CSR at Novus Glass**:

- Review the services offered with clients and sell different programs explaining the benefit of our other service offerings.
- Sell NOVUS vitres services and provide exceptional customer service in order to build strong and lasting relationships with customers.
- Assign the work order to the technicians.
- Set up practical meetings with customers, depending on the availability of the store.
- Keep the customer database up to date to ensure its efficiency.
- Order parts and materials for all jobs.
- Close work orders and collect payment for completed work orders.
- At least 1 year experience in customer service
- Knowledge of the auto glass industry, an asset.
- Computer knowledge
- Excellent work ethic, commitment to quality and positive team attitude

**Why join Novus Glass?**
**NOVUS Glass** is part of Fix Network, the world’s fastest growing automotive aftermarket services network. As a longstanding trusted brand, NOVUS customers have come to rely on the experts for their windshield repair and replacement needs.
With their _Repair First, Replace When Necessary®_ commitment, **NOVUS Glass** can repair more windshields with greater optical clarity and structural integrity than any other system in the industry and guarantees repairs for the life of the windshield. With over 1,300 points of service worldwide NOVUS continues to lead the industry in glass repair and replacement.

Location: 198 Pemberton Avenue, North Vancouver, British Columbia V7P 2R5

**Job Types**: Full-time, Part-time

Pay: $18.00-$25.00 per hour

Work Location: In person

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