Service Coordinator

Regal Rexnord Corporation (RRX) is approximately a $5B publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. The company has approximately 29,000 global associates with significant operations in the US, Mexico, Europe, China, and India. Regal Rexnord Corporation is the result of a merger between Regal Beloit Corporation and Rexnord’s PMC business which was completed in 2021. The headquarters for Regal Rexnord is located in Beloit, WI with an executive satellite office in Rosemont, IL.

You may not know it, but Regal Rexnord impacts your life every day. Our products enable the fans in HVAC systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep e-commerce flowing.

Our business purpose is to create a better tomorrow by energy-efficiently converting power into motion. For us, this means creating innovative solutions while focused on both customer needs and our commitment to sustainability. Join our team to create a better tomorrow together
- THE OPPORTUNITY

Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of electrical products and systems for use in the Power Generation Industry for over 40 years. We are currently looking for a best in-class Service Coordinator to work closely within the service organization to deliver value add services to our customers. Reporting to the Service Director, this position is an in office position and is based out of Langley, BC. The service coordinator is directly responsible for the effective management and delivery of services related inquiries and requests in their assigned region. This is a great opportunity for a self-motivated, driven individual who is passionate about customer service and getting results. The individual must have exceptional communication skills and a proven track record as a team player. Duties include but are not limited to:
Service Order Entry- Parts orders- Returns / RMA’s- Complete process for cancellations, credits, concessions- Repairs- Warranty- Site Startup and Field Service - Orders and Closeouts- Process ASR/Sub Contractor Invoices

Service Administration- Service job costing - labour/travel hours, mileage and expenses- Recording service reports/traveler cards- Quotations - site trips, training, maintenance, mod kits, replacement parts- Arrange Warranty returns and Repairs with suppliers- Organize training seminars / programs- Coordinate and maintain Service Site Trip schedule- Maintain inventory in other warehouses- Updating work instructions and forms as instructed by manager

General Customer Service-
- Create service cases in CRM and maintain log- Handle general inquiries from internal and external customers- Provide product information - support material and PDF drawings

Minimum Qualifications- Valid Driver’s License- Strong data entry skills (40 WPM), and computer skills (Proficient with Microsoft Suite)- Minimum of 2 plus years of administrative and customer service experience- Superior interpersonal, verbal and written communication skills- High level of attention to detail- Able to multi-task with strong organizational skills- Excellent customer service skills- Ability to work independently and as part of a team- Experience in the Power Generation Industry, manufacturing or similar experience would be an asset

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.