Customer Success Manager

2 weeks ago

Mississauga, Canada ERP Buddies Inc. Full time

**Job Overview**:
**COMPANY OVERVIEW**

ERP Buddies Inc. is a Solution Provider specializing in consulting, providing support, and assisting in the development of cloud-based products. We have been shaped by dynamic business and specialized technical experts. At ERP Buddies, we have an incredible team that works tirelessly to turn our client’s goals into a reality. We help our clients excel their pipeline into the next gear.

**Duties**:
The NetSuite Customer Success Manager (CSM) is responsible for managing and nurturing relationships with our NetSuite clients to ensure their success and satisfaction. The CSM acts as a trusted advisor, helping clients optimize their use of NetSuite to achieve their business objectives. This role involves proactive engagement, problem-solving, and strategic planning to drive customer success and retention.

**Key Responsibilities**:

- Client Success & Account Management: Build and maintain strong relationships with clients, acting as a trusted advisor to drive customer satisfaction, retention, and growth.
- Onboarding & Implementation Transition: Lead the post-implementation transition from project delivery to Managed Services, ensuring seamless onboarding, system reviews, and risk mitigation.
- Customer Engagement & Strategy: Conduct regular business reviews (QBRs), system health checks, and strategic discussions to align software solutions with client business goals.
- Project & Risk Management: Oversee customer success initiatives, including project planning, change management, risk assessments, and adherence to project scope, timeline, and budget.
- Optimization & Business Process Enhancement: Identify opportunities for post-implementation improvements, driving efficiency and maximizing ROI for clients.
- Revenue Growth & Expansion: Proactively identify upsell and cross-sell opportunities within existing accounts, collaborating with sales teams to expand service offerings.
- Customer Advocacy & Retention: Drive customer referenceability by fostering long-term partnerships, increasing engagement, and delivering measurable value.
- Executive Stakeholder Engagement: Communicate effectively with key client stakeholders, providing recommendations and insights that support business transformation.

**Qualifications**:

- Bachelor’s degree in Business, Information Technology, or a related field.
- 3-5 years of experience in a customer success, account management, or consulting role, preferably with NetSuite or ERP systems.
- Strong understanding of NetSuite functionality and capabilities.
- Excellent communication, interpersonal, and presentation skills.
- Proven ability to manage multiple clients and projects simultaneously.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment

Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Pay: $100,000.00-$130,000.00 per year

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Work Location: In person

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