Customer Success Manager
2 weeks ago
*Job Summary*
*Duties*
- Build and maintain strong relationships with clients to ensure their success and satisfaction.
- Act as the primary point of contact for customer inquiries and concerns.
- Analyze customer data to identify trends, challenges, and opportunities for improvement.
- Lead onboarding processes for new clients, ensuring a smooth transition and effective product usage.
- Provide training and support to clients on product features and best practices.
- Supervise customer service representatives to ensure high-quality support is provided.
- Communicate regularly with clients to gather feedback and assess satisfaction levels.
*Qualifications*
- Proven experience in a customer success or account management role.
- Strong project management skills with the ability to manage multiple priorities effectively.
- Ability to analyze data and derive actionable insights for client success.
- Strong Data Processing Skills
*Required Skills*
- Extreme Attention to Details
- Advanced Excel Skill, ability to use VLOOKUP's and pivots
- Data Mining
- Accurate Record Keeping
- Basic English Proficiency ( Preference will be given to best communications skills)
Join us in making a positive impact on our customers' experiences while advancing your career in a dynamic environment
Pay: $50,000.00-$90,000.00 per year
Additional pay:
- Commission pay
- Overtime pay
**Benefits**:
- Language training provided
Flexible language requirement:
- English not required
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- CRM software: 1 year (required)
- Microsoft Excel: 5 years (required)
- Project management: 1 year (required)
- Data mining: 2 years (required)
Work Location: In person
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