Customer Success Manager

**Job description**

Why BoomerangFX?

BoomerangFX was recently recognized by the Deloitte Fast 500 program as the 5th fastest growing technology company in Canada and the 50th fastest growing company in North America. We specialize in offering healthcare SaaS solutions offering integrated clinic practice management software, digital marketing and e-learning solutions to the aesthetic medical industry. We serve specialized industry segments spanning dermatology, cosmetic surgery, women’s health, cosmetic vision, dental and hair restoration.

Our company is well-funded by international private equity. We have a market opportunity that is rare in its scale, recession resilient and powered by a strong business model with an impressive leadership team. Trusted by a growing community of healthcare professionals across North America, our product delivers the only cloud-based SaaS solution for private healthcare practices integrating the advanced clinic workflow management tools, electronic medical records (EMR), accounting, data analytics, digital advertising, lead generation and e-learning in a single user-friendly solution. This unique feature-rich practice management solution is supported by advanced Machine Learning and designed to help our clients succeed in the marketplace.

BoomerangFX is expanding rapidly across North America and international markets including Australia, Germany, France, the UK, and Latin America with industry-leading technology that is helping to modernize private aesthetic healthcare practices

Your Role in a Nutshell

In your role, you will work closely with our client's including aesthetics medical practices across North America to optimize the value of the BoomerangFX practice management software and digital marketing services. As the central point of contact for our customers, you are responsible for supporting our clients from adoption to ongoing account monitoring and cross-selling additional solutions. Please note that this role is full time based in our offices in Mississauga, Ontario.

Scope of Duties
- Provide ongoing account management, customer support and consulting to your portfolio of clients.
- Identify ways to upsell digital marketing solutions using a variety of tools and strategies provided by the company.
- Work closely with the digital marketing team and stakeholders to create customized strategies to help our healthcare practice clients continuously increase their leads and increase new business.
- Be extra diligent in troubleshooting and resolving client concerns and own customer retention by proactively reducing churn, increasing customer adoption, and improving overall satisfaction.
- Educate and inspire customers with best practices, success strategies, and innovative ways to solve business problems while demonstrating empathy and being a trusted advisor and advocate for customers, ensuring that each touchpoint across the customer journey is engaging, efficient and effective.

What you offer
- Bachelor's degree from a recognized institution.
- Experience in account management in SaaS environment preferred
- 3+ years of experience in a related field (private healthcare sector or medical aesthetics space) is a bonus
- Strong communication skills and rapport building, while leveraging technology to interact with customers remotely.
- Able to understand private healthcare operations and workflows
- Enthusiastic, self-motivated, innovative and meets client expectations in a timely manner.

Most importantly, you share our values
- You roll up your sleeves
- You are agile
- You are resilient
- You never stop learning
- You want to be part of a global success story

**Benefits**:

- 15 days’ vacation per year to rest, recharge and enjoy
- Extended health care
- Onsite fitness facilities and personal training classes
- Team socials
- Dental care
- Bonus pays
- Company events (social hours, team events
- Free on-site parking

**Benefits**:

- Dental care
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- Can you work 100% on-site in Mississauga, ON? (Financial Drive)
- What is your desired salary range?

**Experience**:

- Customer Success: 2 years (preferred)
- Digital marketing: 1 year (required)
- Account Management: 1 year (required)

Work Location: In person

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**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- What is your desired salary range

**Experience**:

- Account management: 1 year (preferred)

Ability to Commute:

- Mississauga, ON (required)

Work Location: In person