Bdc Sales Team Lead

**Welcome to FOSS — Where Values Drive Everything We Do**

For over 60 years, the FOSS Auto Group has been a leader in the automotive industry, home to two trusted brands: Roy Foss and Foss National Leasing. Our success is driven by our incredible team. These are dedicated and passionate individuals who embody our core values daily, building a reputation for excellence in retail, fleet, service, and innovation.

At FOSS, we are guided by five principles:

- _Glad to be here - We show up with positivity and pride._
- _Sweat the small stuff - Details matter, and we get them right._
- _Show up for each other - We succeed as a team._
- _Walk the talk - We lead by example._
- _Set the standard - We raise the bar._

We are proud of the long-standing relationships we've built with our clients, customers, and our team members. When you join FOSS, you're joining a company that leads with heart, acts with integrity, and invests in your growth. If you want a workplace where your impact is celebrated, you've found your next move.

**About The Role**

We are looking for a Team Lead to join our Sales BDC department. In this role, you will lead by example, support the team in achieving sales performance targets, and ensure smooth day-to-day operations. You’ll be responsible for preparing monthly reports, monitoring performance, and providing key insights to the BDC Manager, while also supporting team training and development.

**What We're Looking For**
- Provide ongoing coaching, training, and mentorship to new and existing Sales BDC team members.
- Facilitate training sessions on sales processes, customer engagement strategies, and software systems.
- Support onboarding and integration of new sales employees through interviewing, hiring, and orientation.
- Monitor and analyze weekly and monthly sales performance metrics to identify trends and opportunities.
- Prepare and maintain daily, weekly, and monthly sales tracking reports for management review.
- Collect and interpret sales data (unsold opportunities, no-shows, cancellations) to improve outcomes.
- Provide BDC management with performance reports, training resources, and process documentation.
- Support the sales team by managing incoming leads and ensuring timely follow-up with prospects.
- Nurture existing customer relationships and contribute to delivering strong customer experience.
- Collaborate with Sales Managers to address customer concerns and implement resolution strategies.
- Gather and analyze data to uncover trends that improve efficiency, productivity, and sales.
- Define, document, and refine business requirements within the Sales BDC to support store sales processes.
- Perform administrative functions, including CRM maintenance, dealership reporting, Auto Alert system management, and monthly invoicing.

**What You'll Bring**
- Education & Experience: Minimum College Diploma or equivalent; 1-3 years in customer service, call centre experience is an asset, or experience performing inbound/outbound sales calls.
- Training and Leadership: Responsible for coaching and mentoring the sales team, as well as handling the hiring and onboarding of new employees.
- Performance Analysis & Reporting: Monitor and analyze and reporting sales metrics, tracking key data points to improve performance.
- Customer Service Excellence: Strong desire to deliver exceptional service with a proven track record or clear customer-first mindset.
- Communication Skills: Excellent written English required, with the ability to handle challenging situations professionally.
- Tech Savvy: Internet savvy with strong computer skills, able to learn new software, and manage sales leads efficiently.
- Agility & Problem Solving: Quick thinker with strong time management, adaptability, and comfort in fast-paced environments.
- Team-Oriented Flexibility: Willing to collaborate, pitch in where needed, and work evenings or weekends as scheduled.
- Ability to learn technology and software solutions
- Experience with Reynolds & Reynolds (Ignite), AutoAlert and Dealermine is an asset.
- Experience in automotive is an asset.

**What We Offer**:

- Competitive compensation and benefits package.
- Employee team building and social events.
- Learning and development programs for all team members.
- Growth potential within our organization.
- Certification fees will be covered, if required.
- Employee discount programs.
- Foss purchase and service program.
- Employee referral and recognition programs.

**_Our Commitment to Equal Opportunity_**
- At Roy Foss Automotive and Foss National Leasing, we are dedicated to creating a workplace where everyone feels welcome and has the opportunity to thrive. We believe that a diverse and inclusive team is not only our strength, but it also drives innovation and helps us better serve our customers and community._
- We are proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identit