Customer Care Specialist

2 days ago

Montréal, Canada CSA Group Full time

Employment Status:
Regular

Time Type:
Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:
Principal Duties and Responsibilities:
- Supports the Sales process by providing preliminary information to prospective contacts/leads and current customers.- Contacts current customers and promotes CSA certification and testing services for new business opportunities.- Prepares proposals and provides support for customers, including Notices and FIR Findings.- Promotes CSA services by contacting current clients whom are using our competitors and other various testing and certification agencies.- Maintains input of new/existing client information into the Centra.- Assists and supports SAMs in their annual goals to increase bookings.- Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts.- Follows up on open quotations and sales opportunities.- Manages the Certification Sales inbox to qualify and tracks leads.- Researches customer accounts, identify opportunities for growth & generate interest.- Provides information and input into the Commercial Unit to assist with the establishment of new opportunities and areas of focus for CSA Group TIC services.

Education and Experience:
- Post-secondary education required or TIC industry experience.- 2-4 years of Sales or Marketing experience.- Understanding of Salesforce and Workday a plus.- Knowledge of the safety certification industry.

**Skills**:- Excellent verbal and written English communication skills.- Excellent phone and customer service skills.- Detail oriented and able to handle multiple tasks.- Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requests.

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