Customer Care Specialist
24 hours ago
Department Customer Service Location Montreal
At Stingray, creativity, collaboration, and cutting-edge technology are the pillars of our DNA. Keen on joining a team of tech-savvy music lovers in a stimulating and fun work environment?
Our Customer Service team is currently looking for a Customer Care Specialist that will WOW Stingray Business clients by quickly answering questions and resolving technical issues in a friendly yet professional manner.
We wan to hear from you
Your day-to-day
Guide and troubleshoot with the clients through diverse technical tasks such as audio, musical and/or digital signage;
Create work orders for service visits, product shipments, etc.;
Coordinate customers’ service requirements with other appropriate departments as necessary;
Communicate solutions, successes, and opportunities to improve our services, processes and client’s improvement requests
Assist with managing seasonal-related requests (Holiday programming/custom messaging).
Your qualifications
Over 2 years of professional experience in customer service (B2B is a plus);
Written and spoken proficiency in both French and English;
Solution-oriented and an ambassador of change management;
Invested in continuous improvement and learning opportunities;
You are an outside of the box thinker ;
Strong empathetic team-player with the ability to multi-task.
Life at Stingray
A cool office in Montreal & a hybrid work policy with up to 50% remote
Share purchase plan (with a contribution from Stingray)
Access to virtual healthcare
Stingray café with breakfasts and snacks offered every day
Free fitness classes offered weekly
Access to private nutrition & wellness advising
Free language classes
Discounted lunches from local restaurants
Summer hours
Milestones celebrated with our loyalty program
And much more
Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.
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