Associate Facilities Specialist, Av

Job ID JR0130442

Category Facility Services, Distribution Operations

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

We are seeking a Facilities Coordinator, AV & Communications Specialist to support all audio/visual needs (for meetings and events) and oversee the maintenance and repairs of AV, workstations, Bright Sign and all other digital equipment at the GTA Campus.

Responsible for the day-to-day operations and maintenance of campus AV and digital communication devices to enhance hybrid environments for employees, partners, and customers. The incumbent will also assist the facilities operations team with site operations, providing general support and serving as the primary backup for Guest Services and Mail Centre.

**Specific responsibilities include, but are not limited to**:
Reporting:

- Plan the setup, registration, execution, and post-event measurement of a meeting or event
- Provide detailed metrics to clients including call reports, registration list, Q&A transcript, etc.
- Contribute to and abide by SOP documents, completing detailed event reporting (After Action Reviews for all events including post-event analysis and statistics).

Communications:

- Partner with internal clients/ Corp. Comm. to design, plan and execute consistent digital messaging
- Ensure consistent messaging and operations of all local digital signage inclusive of location website and all signage (digital and traditional)
- Communicate effectively to explain our services offerings to all McKesson stakeholders.
- Ability to customize meeting technology to meet client needs (inclusive of local, hybrid or entirely virtual formats).

Equipment Management:

- Partner with internal clients / Corp. Comm. to design, plan and execute digital, hybrid and local events
- Confidence to troubleshoot technical issues and partner with McKesson Technology to resolve complex problems
- Manage equipment inventory at the corporate location. Ensuring all technology is in a constant state of readiness
- Maintain A/V systems (conferencing, workstation, digital signage) and equipment, partnering with appropriate vendors to ensure all equipment is working
- Perform ongoing Q/A tests and updates as necessary and based on customer experience to include, performing software updates, system maintenance and system backups and maintaining accurate inventory of assets.

Digital/Technology Support & Event Management:

- Create and execute project plans and revise as appropriate to meet changing needs and requirements
- Setup and breakdown of AV event equipment including video switchers/encoders, cameras, lighting, and audio
- Serve in dual role of Technical Director and Co-Producer to “call the show”. Onsite responsibility for Conference Center Events and technical needs
- Work with Meetings & Events Specialist to support executive level events by providing meeting kick-offs and in room technical support
- Monitor assigned video conferencing calls on end user’s event sites (as needed).

Facilities Operations:

- Assist in managing day-to-day facilities operations, including maintenance, security, and vendor management, to ensure a safe and functional work environment
- Assist in developing and implementing office operations policies and procedures that meet staff and visitor needs while adhering to health and safety regulations
- Issue and cancel building access cards, prepare access card usage reports, and promote compliance with access card requirements
- Respond to security incidents, emergencies, or breaches following established protocols
- Provide excellent internal customer service by responding to inquiries and complaints, ensuring timely and quality service delivery, and following up with clients to ensure satisfaction
- Participate in and ensure ongoing compliance with the OHSA related to Health & Safety inspections and reporting
- Support the development and/or delivery of Health & Safety training for all employees including, first aid & CPR, evacuation procedures, and other topics as necessary.

Security:

- Issue and cancel building access cards in accordance with policy
- Prepare reports related to access card usage to ensure accurate tracking and compliance
- Promote and enforce occupant compliance with the requirement to wear access cards
- Respond promptly and effectively to security incidents, emergencies, or breaches, following established protocols.

Internal Customer Service: