Audio Visual Support Technician

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward

**Job Summary**:
Now, if you were to come on board as a **Technical Support Specialist (AV Technology Expert**), we’d ask you to do the following for us:

- Act as the technical expert and resource for the Support Technicians.
- Provide training sessions for all aspects of the Tier 1 job (examples include, but not limited to Routers, Lync, DM, etc ).
- Monthly ride-along with each technician to ensure capabilities.
- Act as the escalation filter between Tier 1 and Tier 2.
- Work with Event Managers to communicate room requirements & changes as they arise
- Communicate requirements to staff for completion of AV help desk requests; meet with help desk to determine AV needs for future events and client requests
- Provide guidance and be a resource for high level events.
- Setup and attend training with other sections as needed
- Network connectivity - understanding of submasks and gateways, ability to troubleshoot network loops.
- Digital signal flow - ability to understand line drawings and how each component functions.
- Firmware/software updates - Ensuring that AV systems have the latest firmware and software installed and/or updating as necessary.
- Hardware swaps (CHD/projectors) - ability to assist Tier 2
- Management of events for the Multipurpose Rooms, General Floor Conference Rooms and all other meeting spaces.
- Management and upkeep of all audio visual equipment in managed spaces.
- Manage holistic meeting experience: set up furniture, ensure cleanliness of room, and all other necessary tasks.
- Provide seamless management of events with high touch customer service.
- Handle issues as they arise through the proper administrative channels and follow protocol during emergency situations.
- Repair, maintain, upgrade and install AV equipment.
- Coordinate conference guest & business services for multipurpose conference rooms.
- Troubleshoot equipment and assist clients with conducting meetings in conference spaces.
- Be well versed in Microsoft Conference Services policies and procedures and provide excellent customer service while adhering to those policies.

Think you have what it takes to be our **Technical Support Specialist (AV Technology Expert)**? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.
- Extensive knowledge of network connectivity, digital signal flow, network compliance support, and firmware/software updates.
- Strong working knowledge to complete hardware swaps (CHD/projectors)
- Must have experience with, and knowledge of modern audio-visual concepts and equipment, including excellent troubleshooting ability.
- Experience with laptops, projectors, microphones, and remote participation technology (IE: audio and video conferencing).
- Well versed in all aspects of conference planning
- Excellent verbal and written communication and customer service skills
- Proficient in Microsoft Software Programs including Outlook, Excel, Word, Visio
- Experience with the industry reservation tool
- Demonstrated ability to prioritize and manage multiple projects and handle last minute changes in a fast-paced environment.
- Ability to think quickly and accurately.
- Crestron DMC-E certification and network certification are preferred.