Patient Care Coordinator

1 week ago

Edmonton, Canada Pivotal Physiotherapy Full time

**About us**

Pivotal Physiotherapy is committed to delivering progressive and high-quality patient care. With a dedicated interdisciplinary rehabilitation team, we aim to provide personalized treatment plans that address the unique needs of our patients. Through evidence-based practices and the latest advancements in rehabilitation, we offer a wide range of services to promote recovery, restore functionality, and enhance overall well-being.
- **The role**_
- **Reception & Patient Experience**_
- Greet and acknowledge all individuals entering the facility with professionalism and a friendly demeanor.
- Assist patients with check-in procedures, including admission forms and explaining clinic policies and payment methods.
- Manage insurance policies and funding streams for patient visits, recording payments accurately.
- Address patient inquiries and concerns, escalating issues to the Clinic Manager when necessary.
- Maintain a clean and tidy reception area and waiting room.
- Collaborate with the treating clinician to ensure the smooth flow of patients in and out of the clinic.
- Assist with patient modalities during busy clinic times.
- Availability required for both morning and evening shifts.
- **General Administration**_
- Adhere to clinic policies and procedures.
- Coordinate clinician schedules and complete opening and closing duties.
- Monitor incoming correspondence, relay relevant information to external parties and clinicians, and update patient files accordingly.
- Manage appointment cancellations and follow-up tasks.
- Comply with health and safety guidelines.
- **Administration of Third-Party Payors**_
- Facilitate communication between patients, clinicians, and third-party payors.
- Demonstrate understanding of various funding streams and services offered, ensuring accurate billing and adherence to procedural guidelines.
- Maintain up-to-date records of attendance, funding limits, and insurance approvals.
- Communicate with adjusters, case managers, and third-party vendors to ensure continuity of care and patient compliance.
- Process payments through third-party benefit providers and maintain billing records.
- **Education & Experience**_
- Minimum high school education or equivalent
- Medical office receptionist experience and/or education is considered an asset
- Administrative and/or customer service experience is considered an asset

**Job Type**: Part time to Full time

Pay: $17.00-$20.00 per hour

Expected hours: 20-30per week

Schedule:

- Monday to Friday
- Evening & Morning shifts
- Saturdays as needed

**Job Types**: Full-time, Part-time

Pay: $17.00-$20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Work Location: In person

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