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Specialist Process Management
2 weeks ago
VIRTUAL59 - HomeRes - ON - BMO XXXXX Ontario,X0X 0X0
Designs, develops, tests, implements, measures and manages processes. Ensures that process design reflects current business strategy and business/stakeholder requirements and supports the desired customer experience. Processes may be related to (but are not limited to) fulfillment, operations, services, sales, etc.
- Acts as a trusted advisor to assigned business/group.
- Influences and negotiates to achieve business objectives.
- Recommends and implements solutions based on analysis of issues and implications for the business.
- Assists in the development of strategic plans.
- Identifies emerging issues and trends to inform decision-making.
- Helps determine business priorities and best sequence for execution of business/group strategy.
- Conducts independent analysis and assessment to resolve strategic issues.
- Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
- Builds effective relationships and collaborates with internal/external stakeholders.
- Ensures alignment between stakeholders.
- Monitors and tracks performance, and addresses any issues.
- Designs and produces regular and ad-hoc reports, and dashboards.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
- Leads or participates in defining the change/communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
- Provides input into the planning and implementation of operational programs.
- Develops and documents processes, procedures, etc. and/ or end-user materials.
- Assists with the documentation of end user materials.
- Assists with training and transition of processes and tools/templates to appropriate process owners.
- Collaborates in the design, implementation and management of core business/group processes.
- Designs processes based on business requirements and best practices. Ensures the processes adhere to applicable risk, regulatory and compliance requirements.
- Streamlines, simplifies and continuously improves existing processes.
- Documents processes (including, but not limited to, process flows, playbooks, etc.) for vetting, communicating, and implementing processes with stakeholders.
- Ensures all processes meet established standards, effectively utilize templates and tools to track compliance and operational effectiveness standards.
- Looks for opportunities to eliminate, simplify and automate processes. Recommends approaches or changes to streamline and integrate processes to improve overall efficiency.
- Maintains current process documentation to ensure available for stakeholders as required.
- Supports management of processes using established methodologies and tools/system/technology.
- Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
- Participates in the integration of Core Process transformation across business/groups to deliver process improvements for productivity savings and enhanced customer/employee experience.
- Develops an understanding of organizational interactions and complexity to engage with the appropriate stakeholders.
- Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
- Resolves issues regarding processes that are raised from all sources/stakeholders.
- Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
- Provides specialized consulting, analytical and technical support.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works independently and regularly handles non-routine situations.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:
- Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- Possesses a deep understanding of and problem solving ability for issues within the business/group.
- Knowledge of business analysis, project delivery practices and standards across the project lifecycle - In-depth.
- Knowledge of business/group processes, procedures and controls - In-depth.
- Understanding of risk, regulatory and compliance requirements - In-depth.
- Deep knowledge and technical proficiency gained through extensive education and business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skills - In-depth.
- Influence skills - In
