Bookkeeper / Customer Service / Coffee Lover
5 days ago
Home Coffee Solutions is looking for some bookkeeping help.
HCS is one of Canada’s largest and fastest-growing coffee Equipment and Coffee/Tea retailers, with an office and showroom location in Concord, near York University. We’re looking for a new team member who loves coffee, is personable, organized, reliable, and someone who is excited to learn about and represent the world of third-wave specialty coffee.
This role will be involved with the day-to-day operations of our e-commerce and retail location - assisting with customer inquiries and orders both on the phone and in person. You will also be a key player in our vendor relationships helping to place orders, and keep the team updated on statuses. You will be entering invoices, double checking packing slips and ensuring we receive everything we pay for
**Responsibilities**
- Learning product lineup of espresso machines, coffee makers, and coffee to become a resident product expert
- Take/make phone calls to assist with both purchasing decisions and assistance with existing orders
- Troubleshooting and de-escalating customer issues
- Working closely with Shopify for customer orders, product
**Requirements**:
- Experience as a barista, coffee enthusiast, or strong will to learn more about the world of coffee
- Strong organizational abilities and ability to multi-task
- Positive attitude, strong worth ethic, and comfortable working in a very fast-paced environment
- High proficiency in the English language for both written and oral communication
- Ability to work independently and complete deadlines in a timely fashion
- Confident and social with a personable attitude
- Curious with the will to learn and grow
- Ability to work on multiple projects simultaneously with reprioritization
**Nice-to-haves / Assets**
- Experience with Quickbooks Online
- Proficiency in French ( if possible /not a requirement)
- Comfortable presenting in front of people
- Prior work experience in a customer service-based role
- Prior experience with the Shopify e-commerce platform
- Basic understanding of HTML, digital marketing, and or Adobe Photoshop to assist other team members when capacity is needed
**Why Work for Home Coffee Solutions**
- Casual dress code
- Free snacks and coffee
- Entrepreneurial work environment
- Discounted prices on our entire product lineup
- Secure employment with a growing and pandemic-proof business
**Job Types**: Full-time, Permanent
**Salary**: $17.00-$19.00 per hour
**Benefits**:
- Casual dress
Schedule:
- 8 hour shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Vaughan, ON: reliably commute or plan to relocate before starting work (preferred)
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