Product Specialist

5 days ago

Vaughan, Canada HOME COFFEE SOLUTIONS - 132 Jardin Drive, near York University Full time

Home Coffee Solutions is looking for a Product Specialist to lead our customers to great purchasing decisions and assist with post purchase support.

HCS is one of Canada’s largest and fastest-growing coffee Equipment and Coffee/Tea retailers, with an office and showroom location in Concord, near York University. We’re looking for a new team member who loves coffee, is personable, reliable, and someone who is excited to learn about and represent the world of third-wave specialty coffee.

This role will be involved with the day-to-day operations of our e-commerce and retail location - assisting with customer inquiries, post purchase tech support and orders both on the phone and in person.

**Responsibilities**
- Learning product lineup of espresso machines, coffee makers, and coffee to become a resident product expert
- Take/make phone calls to assist with both purchasing decisions and post purchase support
- Troubleshooting and de-escalating customer issues
- Working closely with Shopify for customer orders, product
- Repairing machines sent back with issues

**Requirements**:

- Experience with coffee as a barista, coffee enthusiast, or strong will to learn more about the world of coffee
- Knowledge of all types of coffee machines with some history of troubleshooting and hands on repair
- Positive attitude, strong worth ethic, and comfortable working in a very fast-paced environment
- High proficiency in the English language for both written and oral communication
- Ability to work independently and complete deadlines in a timely fashion
- Confident and social with a personable attitude
- Curious with the will to learn and grow
- Ability to work on multiple projects simultaneously with reprioritization

**Nice-to-haves / Assets**
- Proficiency in French ( if possible /not a requirement)
- Experience with manual and semi-automatic coffee makers
- Comfortable presenting in front of people
- Prior work experience in a customer service-based role
- Prior experience with the Shopify e-commerce platform

**Why Work for Home Coffee Solutions**
- Casual dress code
- Free snacks and coffee
- Entrepreneurial work environment
- Discounted prices on our entire product lineup
- Secure employment with a growing and pandemic-proof business

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$20.00 per hour

**Benefits**:

- Casual dress

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Vaughan, ON: reliably commute or plan to relocate before starting work (preferred)

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